Front Knowledge Base
Empower customers with self-service and deflect common questions using a native knowledge base.
Executive Summary
Front Knowledge Base is a native solution designed to provide self-service support to customers by hosting articles and FAQs. It helps deflect common questions, freeing up support agents. The platform supports content in over 30 languages, enabling global customer support. It integrates seamlessly with other Front features and third-party tools, allowing for streamlined workflows and access to customer context. Furthermore, it includes reporting capabilities to track knowledge base performance and leverages AI for features like "AI Answers" to automatically address visitor questions using published content. This comprehensive approach aims to enhance customer experience and improve support efficiency.
Use Cases
- Empowering customers with self-service support.
- Deflecting common customer questions to reduce support volume.
- Providing multilingual support to a global customer base.
- Integrating with other support tools for streamlined workflows.
- Tracking knowledge base performance and content effectiveness.
Features
Visibility
- Public Visibility Control: Control the visibility of knowledge base articles, allowing for public or internal access.
Intelligence
- AI-Powered Answers: Automatically provides answers to customer questions using knowledge base content, improving self-service.
- Multilingual Content: Supports content in over 30 languages to cater to a global audience.
Support
- Integrated Workflows: Integrate knowledge base content with other Front features to enhance and streamline team workflows.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Integrations
- Merge
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001
Pricing
- Model
- Subscription-based
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market,Enterprise
About Front
Front is an AI-powered customer operations platform designed to streamline team collaboration and communication. It centralizes emails, apps, and conversations into one unified inbox, enabling support, sales, and account management teams to deliver exceptional service at scale.