Tidio Flows
Visually build automated chatbots and workflows to engage, collect, and guide customers.
Executive Summary
Tidio Flows is a visual builder that allows businesses to create automated workflows and rule-based chatbots. These flows are designed to engage website visitors, collect valuable information, and guide customers through various processes, enhancing customer support, lead generation, and sales efforts. The platform offers a drag-and-drop interface to design conversational paths, enabling users to set up triggers and actions for different scenarios. It includes a library of pre-made templates to quickly deploy common use cases, such as welcoming new visitors, answering FAQs, or qualifying leads. Tidio Flows can also integrate with third-party tools to synchronize data and extend automation capabilities.
Use Cases
- Engaging visitors proactively on a website to improve experience.
- Collecting customer information and qualifying leads efficiently.
- Guiding customers through support processes or product inquiries.
- Automating sales processes and increasing conversion rates.
- Sending data to third-party tools for real-time synchronization and automation.
Features
Intelligence
- Contextual Flows: Increase conversions by 26% with contextual Flows that adapt to user behavior and information, providing relevant interactions.
- AI Customer Service Agent (Lyro): Integrate with Lyro, Tidio's AI agent, to handle complex queries and provide human-like responses beyond rule-based flows, offering comprehensive support.
Visibility
- Visual Flow Builder: Design and manage automated conversational workflows with an intuitive drag-and-drop interface.
- Flow Performance Dashboard: Access a dedicated dashboard to monitor key metrics and analytics for all your automated flows.
Support
- Expert Implementation Support: Receive assistance from implementation specialists to integrate Tidio with existing tools and build custom workflows, especially for Premium plans.
Technical Specifications
- Architecture
- Multi-tenant SaaS
- Deployment
- SaaS
- API Available
- Yes
- MCP Server
- Yes
AI/ML Stack
- Lyro AI Agent
- Model Context Protocol (MCP)
Security & Compliance
Certifications: SOC 2 Type II, GDPR, CCPA
Pricing
- Model
- Freemium
- Starting Price
- Free plan available
- Target Customer
- SMB,Mid-Market
- Free Trial
- Yes
About Tidio
Tidio is an AI customer service software suite offering a user-friendly platform with live chat, chatbots, help desk, and AI-powered virtual support agents. Founded in 2013, Tidio serves over 300,000 businesses worldwide, streamlining client communication, managing tickets efficiently, and automating up to 67% of support load.
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