Yellow.ai
Memorable conversations, every time.
Executive Summary
Yellow.ai is an enterprise-grade conversational AI platform that automates customer and employee experiences through AI agents. It serves large enterprises globally, enabling human-like, autonomous conversations across various channels like chat, voice, and email. The platform leverages a multi-LLM architecture and proprietary DynamicNLP to drive efficiency, reduce operational costs, and deliver personalized, context-aware interactions at scale.
Use Cases
- Automating customer support interactions across chat, voice, and email.
- Enhancing employee experience through internal AI agents for HR and IT support.
- Generating and nurturing sales leads through conversational AI.
- Providing personalized recommendations and upselling products in e-commerce.
- Automating end-to-end workflows like order tracking, booking, and ticket management.
- Improving agent productivity with AI copilots, smart routing, and suggested responses.
Features
Visibility
- Unified Performance Dashboards: Visualize key metrics like resolution rate, containment, sentiment, and adoption rate in a single view, comparing AI vs. human agent performance.
- Smarter Conversation Logs: Provides detailed conversation logs for faster resolutions and insights into customer intent and sentiment.
- Advanced Voice Analytics: Offers specialized voice logs and analytics to diagnose call performance, analyze transcripts, and spot quality issues in real-time.
- Real-time Actionable Insights: Measures critical KPIs like deflection rate, goal completion rate (GCR), and CSAT to enable data-driven decisions.
Intelligence
- AI Agents (Voice & Chat): Autonomous AI agents powered by multi-LLM architecture that can think, respond, and act to drive human-like conversations across complex scenarios.
- DynamicNLP™ Engine: Proprietary Natural Language Processing engine that reduces setup and training time with zero-shot learning, offering high accuracy and in-depth intent coverage.
- Generative AI Capabilities: Leverages Generative AI for dynamic conversation design, content generation, and creating personalized, context-aware responses.
- Agent Assist Dashboard: Empowers human agents with automatic response suggestions, customer profile insights, conversation summaries, and coaching insights to improve efficiency and CSAT.
- Automated AI Testing: Provides tools like Copilot and Test Suites to validate AI agent behavior, performance, and accuracy before deployment, including automated test case generation.
Support
- Omnichannel Orchestration: Seamlessly communicates across 35+ preferred channels (web, mobile, chat apps, voice, email) with multi-modal support.
- No-Code Bot Builder: Offers an intuitive, no-code interface for building, testing, and deploying AI agents and automating workflows, requiring minimal technical expertise.
- 150+ Pre-built Integrations: Connects with existing tech stacks via extensive pre-built integrations with CRMs, helpdesks, payment gateways, and other enterprise tools like Salesforce, Zendesk, Genesys, and Shopify.
- Multilingual & Multi-dialectal Support: Supports over 135 languages and dialects, enabling global scalability and localized customer service experiences.
Technical Specifications
- Architecture
- Agentic AI platform with Multi-LLM architecture
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML, OAuth2, LDAP, MFA
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
- Azure
- GCP
AI/ML Stack
- NLP
- Machine Learning
- LLM
- Generative AI
Integrations
- Salesforce
- ServiceNow
- SAP
- Microsoft Teams
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, ISO 27701, HIPAA, GDPR
Encryption: AES-256 at rest (implied), TLS 256 (HTTPS) in transit
Pricing
- Model
- Custom enterprise
- Starting Price
- Contact sales
- Target Customer
- Enterprise only
- Contract Type
- Annual (implied by enterprise focus)
- Free Trial
- Yes, Custom demo (credit card required)
About Yellow.ai
Yellow.ai is a leading Agentic AI platform for service automation, providing a SaaS platform for building AI-powered chatbots and voice assistants. It helps enterprises automate customer and employee experiences at scale through multilingual, omnichannel automation and integrations. The platform is built on a multi-LLM architecture and continuously trained on billions of conversations annually to unlock unparalleled efficiency and reduce operational costs.