Assist
AI copilot for customer support agents, providing real-time insights, suggested answers, and next steps.
Executive Summary
Forethought Assist is an AI copilot designed to empower human customer support agents directly within their helpdesk environment. It provides real-time insights, suggested answers, and next steps, enabling agents to resolve customer issues faster and more efficiently. The browser-based copilot starts working the moment a ticket opens, offering instant access to relevant information and smart shortcuts. By leveraging AI, Assist helps support teams reduce resolution times, improve accuracy, and enhance overall customer satisfaction. It integrates seamlessly with over 70 helpdesks and knowledge sources, ensuring agents have the necessary context and tools at their fingertips to handle complex inquiries and provide a superior customer experience.
Use Cases
- Accelerating customer issue resolution for agents
- Providing instant, AI-generated answers to support agents
- Suggesting optimal next steps for agents during live conversations
- Automating routine agent tasks and workflows within the helpdesk
- Improving agent productivity and efficiency in customer service
Features
Visibility
- Real-time Agent Copilot: Provides instant answers, past cases, and smart shortcuts directly within the agent's helpdesk interface.
- Browser-based Integration: Works as a browser-based copilot, seamlessly integrating with existing helpdesk systems without complex setup.
Intelligence
- Instant Answer Generation: Generates contextually relevant answers and knowledge base suggestions for agents in real-time.
- Intent & Sentiment Detection: Analyzes customer inquiries to understand intent and sentiment, guiding agents to appropriate responses.
- Smart Shortcuts & Next Steps: Suggests optimal next steps and automates routine tasks to accelerate resolution times.
Technical Specifications
- Architecture
- Browser-based AI copilot, integrating with existing helpdesk systems.
- Deployment
- SaaS
- API Available
- Yes
Integrations
- Freshdesk
- Airtable
- Snowflake
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, HIPAA, GDPR
Encryption: Your data is encrypted at rest and protected by TLS in transit.
Pricing
- Model
- User-based (agent-based), outcome-based
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Forethought
Forethought offers an advanced agentic AI platform for customer support, designed to automate and enhance customer service operations for enterprise-level businesses. It leverages generative AI and a multi-agent system to resolve issues instantly, predict and prioritize tickets, and assist human agents with relevant knowledge across various channels.