Forethought
About Forethought
Forethought offers an advanced agentic AI platform for customer support, designed to automate and enhance customer service operations for enterprise-level businesses. It leverages generative AI and a multi-agent system to resolve issues instantly, predict and prioritize tickets, and assist human agents with relevant knowledge across various channels.
Company Details
- Website
- https://forethought.ai
- Funding
- Series D
- Total Raised
- $117M
- https://www.linkedin.com/company/forethought-ai
- GitHub
- https://github.com/Forethought-Technologies
Specializations
- AI/ML
- Customer Support
- SaaS
- NLP
- Enterprise
Certifications
- SOC 2 Type II
- GDPR Compliant
- ISO 27001
- HIPAA Compliant
Products & Solutions (5)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Assist | customer-support | Help Desk & Ticketing | AI copilot for customer support agents, providing real-time insights, suggested answers, and next steps. |
| Discover | customer-support | Knowledge Base & Self-Service | AI for customer support: surfaces insights, identifies knowledge gaps, offers recommendations. |
| Forethought | customer-support | Chatbots & Virtual Agents | AI-powered customer service platform for intelligent support automation. |
| Solve | customer-support | Chatbots & Virtual Agents | Omnichannel AI Agent. Resolve customer inquiries end-to-end. |
| Triage | customer-support | Help Desk & Ticketing | AI agent for smarter ticket classification, prioritization, and routing to the right support agent. |
Notable Customers
- Upwork
- Grammarly
- Airtable
- Datadog
- Cotopaxi
- UPS
- Fetch Rewards
- Lime