Discover
AI for customer support: surfaces insights, identifies knowledge gaps, offers recommendations.
Executive Summary
Forethought Discover is an AI-powered intelligence analyst system designed for customer support. It connects to various data sources, including helpdesks and knowledge bases, to analyze support interactions and provide proactive insights. The system identifies critical knowledge gaps within existing content and processes, offering actionable recommendations to improve support efficiency and customer satisfaction. It also generates "Autoflows" – agentic AI workflows that can fully resolve customer issues. Discover acts as an AI advisor, offering real-time feedback, insights, and suggestions to support teams, enabling them to proactively enhance their knowledge base and streamline operations.
Use Cases
- Identify knowledge gaps in support content and processes
- Generate actionable recommendations for improving customer support
- Surface insights from customer support interactions
- Create automated AI workflows (Autoflows) to resolve customer issues
- Provide real-time feedback and suggestions to support agents
Features
Visibility
- Insights Dashboard: Provides a centralized view of key insights derived from support interactions, highlighting knowledge gaps and performance metrics.
- Real-time Feedback: Offers real-time feedback, insights, and suggestions to support teams.
Intelligence
- Knowledge Gap Identification: Analyzes support conversations to identify missing or ineffective knowledge base content.
- Actionable Recommendations: Generates actionable recommendations to improve support content and processes.
- Autoflow Generation: Creates agentic AI workflows that fully resolve customer issues.
Support
- Resource Center: Access expert insights, guides, and best practices to scale support, reduce costs, and boost agent productivity.
Technical Specifications
- Architecture
- Multi-agent, omnichannel AI platform
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Generative AI
- Machine Learning
Integrations
- Airtable
- Snowflake
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, HIPAA
Encryption: Your data is encrypted at rest and protected by TLS in transit.
Pricing
- Model
- Outcome-Based AI Solution
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Free Trial
- No
About Forethought
Forethought offers an advanced agentic AI platform for customer support, designed to automate and enhance customer service operations for enterprise-level businesses. It leverages generative AI and a multi-agent system to resolve issues instantly, predict and prioritize tickets, and assist human agents with relevant knowledge across various channels.
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- Helpjuice by Helpjuice — Scale customer support and boost team productivity with an AI-powered knowledge base.