AI Service Management (AISM)
Proactive, personalized, and predictive AI Service Management automating 65-80% of operations.
Executive Summary
Aisera's AI Service Management (AISM) solution is a pioneering platform designed to transform how organizations deliver customer and employee support. It distinguishes itself as the industry's first proactive, personalized, and predictive AI solution, fundamentally aimed at streamlining service operations and significantly reducing manual effort. A core strength of Aisera's AISM lies in its impressive automation capabilities, targeting 65-80% of service operations. This high level of automation is achieved through sophisticated AI-driven interactions, intelligent request routing, and robust self-service functionalities that anticipate user needs and provide immediate, accurate resolutions. By delivering a highly personalized experience, Aisera ensures that every user receives relevant and timely support tailored to their specific context. Furthermore, its predictive analytics capabilities enable the platform to identify and address potential issues before they escalate, thereby enhancing overall efficiency, improving user satisfaction, and fostering a more resilient service environment.
Use Cases
- Automating IT service requests
- Enhancing customer support interactions
- Providing self-service options for common queries
- Proactive issue resolution
- Streamlining internal employee support
Features
Intelligence
- Proactive AI: Identifies and addresses potential issues before they impact users.
- Personalized AI: Delivers tailored support and information based on individual user context and history.
- Predictive AI: Anticipates user needs and service demands to optimize resource allocation and service delivery.
Technical Specifications
- API Available
- Yes
Integrations
- Zendesk
- Salesforce
- SharePoint
About Aisera
Aisera provides an AI agent platform for enterprise automation, specializing in generative AI and automation solutions to improve enterprise service delivery and support. Its platform, including the AI Service Experience (AISX), automates IT, HR, and customer service processes, leveraging large language models for conversational AI, ticket automation, and self-service experiences. Aisera was acquired by Automation Anywhere in February 2024.