Netomi Agentic AI Platform
The agentic AI platform for customer experience, automating support across chat, email, and voice.
Executive Summary
Netomi offers an agentic AI platform designed for enterprise customer experience, enabling autonomous AI agents to handle customer support interactions across multiple channels, including chat, email, and voice. The platform is built to address the complexities of enterprise environments, moving beyond ideal conditions to manage real-world challenges like complex logic, PII handling, and regulatory requirements. The platform provides a comprehensive toolkit for customer-facing teams to build, test, deploy, monitor, and continuously improve AI agents at scale. It allows enterprises to leverage their preferred AI models and integrate with existing contact center stacks and business systems. Netomi emphasizes compliance by design and security by default, holding numerous certifications to meet rigorous enterprise standards.
Use Cases
- Automating customer support inquiries across digital channels (chat, email, voice).
- Handling complex customer service scenarios with autonomous AI agents.
- Integrating AI agents into existing contact center operations and business systems.
- Ensuring compliance and secure PII handling in all customer interactions.
- Continuously improving AI agent performance and customer experience based on real-world data.
Features
Support
- Agentic Studio: A complete toolkit for building, testing, deploying, and managing AI agents without extensive coding.
- Integration with Existing Systems: Seamlessly connect with your current contact center stack and business applications.
- Compliance & Governance Controls: Built-in features to enforce PII handling, regulatory requirements, and enterprise logic automatically.
Intelligence
- Autonomous AI Agents: Deploy AI agents capable of independently handling complex customer support inquiries across chat, email, and voice.
- Contextual Understanding: AI agents understand customer intent, context, and sentiment to provide relevant and personalized responses.
- Continuous Learning & Improvement: AI agents learn from interactions and are continuously refined to enhance accuracy and efficiency.
Visibility
- Agent Performance Monitoring: Monitor the real-time performance and effectiveness of AI agents across all channels.
- Interaction Analytics: Gain insights into customer interactions handled by AI agents to identify trends and areas for improvement.
Technical Specifications
- Architecture
- Supports preferred AI models, integrates with existing contact center stacks and business systems, and connects via API to channels like email, telephony, social, search, and MCP.
- Deployment
- SaaS
- API Available
- Yes
- MCP Server
- Yes
Integrations
- Contact Center Platforms
- CRM Systems
- Email Platforms
- Telephony Systems
- Social Media Platforms
Security & Compliance
Certifications: SOC 2 Type II, GDPR, HIPAA, ISO 27001, CCPA, PDPA
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Netomi
Netomi is an enterprise agentic AI platform designed for customer experience, enabling companies to deliver high-quality customer service in complex environments. It provides a comprehensive toolkit to build, test, deploy, and monitor AI solutions for customer engagement.