Sierra

Autonomous AI agents handling complex enterprise customer interactions.

by Sierra · AI Agents / Deflection

Executive Summary

Autonomous AI agents handling complex enterprise customer interactions.

Use Cases

  • Automating complex enterprise customer interactions
  • Improving customer experience quality and cost efficiency
  • Providing personalized customer recommendations
  • Automating agent updates and insights
  • Enhancing voice customer experiences

Features

Visibility

  • Agent Studio: No-code platform for designing, building, and deploying sophisticated AI agents.
  • Performance Monitoring: Real-time monitoring of agent performance, interactions, and business outcomes.
  • Change Visibility: Full visibility into every agent update and configuration change for review and validation.

Intelligence

  • Autonomous AI Agents: Agents capable of handling complex enterprise customer interactions autonomously.
  • Multi-Model AI Architecture: Leverages a 'constellation' of 15+ specialized AI models for robust and nuanced task execution.
  • Predictive Analytics & AI Evaluations: Utilizes predictive analytics and AI-driven evaluations to optimize agent performance and outcomes.
  • Personalized Recommendations: AI-powered decisioning to provide personalized recommendations that enhance customer experiences.

Support

  • Agent SDK: Software Development Kit for developers to build and integrate custom AI agents with existing systems.
  • Ghostwriter: AI assistant that automates agent development tasks like journey editing, integrations, and simulations.

Technical Specifications

Architecture
A 'constellation of models' architecture, combining 15+ purpose-built AI models to power agents for complex task execution.
Deployment
SaaS
API Available
Yes

Integrations

  • ChatGPT

Security & Compliance

Certifications: SOC 2 Type II, HIPAA, GDPR, PCI DSS, FedRAMP High, CCPA, CSA STAR, ISO 27001

Pricing

Model
Outcome-based pricing
Starting Price
Contact sales
Target Customer
Enterprise

About Sierra

Sierra helps businesses build better, more human customer experiences with AI. It offers a conversational AI platform that enables companies to deploy AI agents for complex enterprise customer interactions.

Founded: 2023 · Headquarters: San Francisco, United States · Employees: 501-1000 · Private