Manhattan Active Maven
Intelligent AI chatbot for retailers, enhancing customer service and resolving issues independently.
Executive Summary
Manhattan Active Maven is an intelligent AI chatbot designed to enhance customer service for retailers. It leverages agentic AI and Generative AI technology to resolve a broader range of customer inquiries automatically, delivering faster outcomes, enhanced deflection rates, and higher customer satisfaction. The solution is trained on the retailer's order management and customer service data, making it more convenient and compelling for customers to get automated assistance through chat. This approach simultaneously reduces operational costs for retailers by automating routine inquiries and empowering digital self-service.
Use Cases
- Automated resolution of customer inquiries via chat
- Improving customer satisfaction through faster service outcomes
- Reducing operational costs for customer support teams
- Enhancing deflection rates by resolving issues independently
- Providing digital self-service options for retail customers
Features
Intelligence
- Automated Inquiry Resolution: Resolves a broad range of customer inquiries automatically, improving efficiency and customer satisfaction.
- Agentic AI Capabilities: Leverages agentic AI to act autonomously and deliver faster outcomes.
- GenAI-Powered Responses: Utilizes Generative AI to provide intelligent and contextually relevant responses.
Technical Specifications
- Architecture
- RESTful API architecture for seamless integration and data exchange.
- Deployment
- SaaS
- Authentication
- OAuth
- API Available
- Yes
AI/ML Stack
- Generative AI
- Agentic AI
- AI-native platform
Integrations
- ProShip
Security & Compliance
Certifications: SOC 2
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
Ratings & Reviews
Gartner: [object Object]/5
About Manhattan Associates
Manhattan Associates is a global technology leader specializing in supply chain and omnichannel commerce solutions. The company provides cloud-native software that helps businesses manage their supply chains, inventory, and omnichannel operations, serving over 1,300 customers worldwide.
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