AI Service Desk
Automate enterprise help desks across IT, HR, Facilities, and Sales with agentic AI.
Executive Summary
Aisera's AI Service Desk is an enterprise solution leveraging agentic AI to automate and optimize help desk operations across various departments like IT, HR, Facilities, and Sales. It aims to revolutionize employee and customer experiences by automating support tickets, knowledge articles, service catalogs, and conversation logs. The platform provides 24/7 technical support, deflects requests, auto-resolves tickets, and handles complex tasks, significantly improving efficiency and satisfaction. It blends advanced AI Service Desk and AI Customer Service solutions, offering comprehensive features and technology for self-service automation. By integrating with hundreds of enterprise systems and utilizing an open API architecture, Aisera streamlines workflows and enhances overall service management, leading to reduced support costs and increased employee satisfaction.
Use Cases
- Automating IT help desk tickets and requests
- Streamlining HR support for employee inquiries
- Managing Facilities tasks and interactions
- Enhancing Sales support and inquiry resolution
- Providing 24/7 self-service for employees
Features
Visibility
- Service Desk Analytics Dashboard: Provides real-time insights into service desk performance, ticket resolution, and employee satisfaction.
- Self-Service Portal: Enables users to find answers, submit requests, and track status independently through an intuitive interface.
Intelligence
- Agentic AI Automation: Automates complex workflows and tasks across IT, HR, Facilities, and Sales, reducing manual effort.
- Conversational AI: Understands natural language to provide intelligent responses and resolve issues through various channels.
- Request Deflection & Auto-Resolution: Automatically deflects common inquiries and resolves tickets, improving efficiency and reducing support load.
Support
- 24/7 Technical Support: Provides continuous support availability through AI-powered virtual agents.
- Multi-Departmental Support: Extends automation capabilities to IT, HR, Facilities, and Sales help desks.
- Integration with Enterprise Systems: Seamlessly connects with hundreds of enterprise systems for streamlined workflows.
Technical Specifications
- Architecture
- Leverages an open API architecture for seamless integration and a vector database for efficient data ingestion and retrieval, powered by agentic and conversational AI.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Agentic AI
- Conversational AI
Integrations
- ServiceNow
- Salesforce
- Workday
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, CSA Star Level 1
Encryption: Data in transit and at rest is encrypted to protect sensitive information.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Aisera
Aisera provides an AI agent platform for enterprise automation, specializing in generative AI and automation solutions to improve enterprise service delivery and support. Its platform, including the AI Service Experience (AISX), automates IT, HR, and customer service processes, leveraging large language models for conversational AI, ticket automation, and self-service experiences. Aisera was acquired by Automation Anywhere in February 2024.