PolyAI
Enterprise voice AI agents handling inbound calls in 45 languages.
Executive Summary
Enterprise voice AI agents handling inbound calls in 45 languages.
Use Cases
- Handling high-volume inbound customer service calls
- Automating reservations and bookings for hospitality
- Enhancing call center QA and agent performance analysis
- Integrating voice AI into existing CRM and telephony systems
- Extending AI agent capabilities to non-voice channels (e.g., chat)
Features
Visibility
- Agent Studio: A unified platform for building, deploying, managing, and observing voice AI agents.
- Connect Portal: Self-serve portal for managing pre-built and custom integrations with existing systems.
Intelligence
- Lifelike Voice AI: Enterprise voice AI agents handling inbound calls in 45 languages with conversational accuracy, optimized ASR, and TTS.
- Smart Analyst (Beta): LLM-powered QA tool to rate calls, summarize agent behavior, and flag weak containment for continuous improvement.
- Real-time Adaptation: Platform allows agents to adapt and iterate in real-time based on conversational data.
Technical Specifications
- Architecture
- Platform for building, running, and iterating voice AI agents, handling ASR, TTS, and low-latency conversational processing.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- ASR
- TTS
- Large Language Models (LLMs)
- GPT-4o
Integrations
- Twilio
- Amazon Connect
- Genesys
- Five9
- Dialpad
- Salesforce
- OpenTable
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, Cyber Essentials, PCI DSS, HIPAA
Pricing
- Model
- Enterprise pricing, contact sales
- Starting Price
- Contact sales
- Target Customer
- Enterprise
- Free Trial
- No
About PolyAI
PolyAI specializes in creating the world's most lifelike conversational AI voice assistants for enterprises. Their platform enables businesses to build, run, adapt, and iterate dialog agents in real-time, transforming customer service in call centers with human-sounding voice AI agents.
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