Crisp
The AI Customer Support Platform for Every Business.
Executive Summary
Crisp is an all-in-one AI-powered customer support platform that centralizes customer conversations across multiple channels like live chat, email, and social media into a shared inbox. It's used by businesses of all sizes, from startups to growing enterprises, to streamline customer communication, automate responses with AI chatbots (MagicReply), and provide self-service options through a knowledge base. Its key value lies in simplifying the tech stack, improving response times, and enhancing customer experience through comprehensive features and competitive pricing.
Use Cases
- Automating responses to frequently asked questions via AI chatbots.
- Providing real-time support to website visitors and app users.
- Centralizing customer communications from multiple channels into a single inbox.
- Qualifying leads and routing conversations to the correct department or agent.
- Building a self-service knowledge base to empower customers.
- Monitoring and improving customer support team performance and efficiency.
Features
Visibility
- Support Analytics: Monitor and track team performance, conversation activity, and customer ratings with customizable reports.
- Live Visitor Map: Provides a live overview of visitors currently browsing the website from various global locations.
- Conversation History: Maintains a full, searchable history of all customer interactions across all integrated channels.
- Real-time Typing Insights: Allows agents to see what a visitor is typing before they send it, enabling more relevant and proactive responses.
Intelligence
- AI Chatbot (MagicReply): Automates responses, qualifies leads, and routes conversations using AI trained on company knowledge base and website content.
- AI-powered Reply Suggestions: Offers agents AI-generated suggestions for quick and relevant responses based on existing knowledge and past conversations.
- Automated Workflows: Enables creation of no-code automated internal workflows to speed up team replies and reduce manual tasks.
- Live Chat Triggers: Proactively engages website visitors with automated messages based on their behavior, visited pages, or time spent.
Support
- Omnichannel Shared Inbox: Centralizes all customer conversations from various channels (chat, email, social, SMS) into one collaborative inbox.
- Knowledge Base: Allows creation and management of a self-service help center with articles and FAQs for customers.
- Team Collaboration Tools: Includes private notes, @mentions, and conversation assignment for efficient internal teamwork.
- Co-browsing & Video Calls: Facilitates direct visual assistance and real-time face-to-face communication with customers.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, Identity Verification, MFA
- API Available
- Yes
- MCP Server
- No
AI/ML Stack
- NLP
- Machine Learning
- LLM
Integrations
- Slack
- WordPress
- Shopify
Security & Compliance
Certifications: GDPR
Encryption: TLS 1.2+ in transit, AES-256 at rest
Pricing
- Model
- Tiered subscription per workspace
- Starting Price
- Free plan available; Paid plans: Mini ($45/month), Essentials ($95/month), Plus ($295/month)
- Target Customer
- SMB to Mid-Market
- Contract Type
- Monthly
- Free Trial
- Yes, 14 days (credit card required)
About Crisp
Crisp is an all-in-one AI-powered multichannel messaging platform designed for customer support and engagement. It offers live chat, chatbots, a shared inbox, CRM, and a knowledge base to streamline customer communication. The platform is used by over 300,000 businesses worldwide.