monday service
Centralize customer touchpoints, ticketing, and collaboration for efficient service management.
Executive Summary
monday service is an intuitive platform designed to centralize and streamline service operations management. It provides a unified workspace that connects ticketing, projects, and cross-department collaboration, offering centralized visibility across all customer touchpoints. This enables service teams to efficiently capture, track, and manage customer requests, fostering seamless communication and coordination across the organization to improve service delivery and customer satisfaction. The platform leverages monday AI, offering AI-powered features that automate tasks, streamline workflows, and enhance productivity. Users can manage unlimited tickets and workflows, benefiting from a robust system that supports comprehensive service management. monday service is built on the flexible monday.com Work OS, providing extensive integration capabilities with over 200 external platforms such as Slack, Salesforce, and Google Sheets, and a powerful GraphQL API for custom application development and data interaction. monday service caters to a wide range of businesses, offering flexible pricing plans including Basic, Standard, Pro, and Enterprise tiers, with a starting price of $26 per seat/month for the Standard plan (billed annually). The platform adheres to rigorous security and privacy standards, undergoing annual SOC 2 Type II audits and demonstrating compliance with frameworks like GDPR and HIPAA, ensuring data security and regulatory adherence for its users.
Use Cases
- Centralized customer ticketing and request management
- Cross-departmental collaboration for service delivery
- Project management for service initiatives
- Automating service workflows and processes
- Gaining centralized visibility into customer touchpoints
Features
Visibility
- Centralized Customer Touchpoints: Provides a unified view across all customer interactions and service requests.
- Ticketing & Project Tracking: Connects customer tickets with related projects and tasks for comprehensive management.
- Cross-Departmental Collaboration: Enables seamless communication and coordination between service teams and other departments.
Intelligence
- AI-Powered Workflow Streamlining: Utilizes AI to automate tasks and optimize service delivery processes.
- AI Credits: Allows users to run AI-powered features that enhance productivity.
Support
- Unlimited Tickets and Workflows: Manage an unlimited number of customer tickets and automate extensive workflows.
- Service Operations Management: Intuitive platform for connecting ticketing, projects, and cross-department collaboration.
Technical Specifications
- Architecture
- GraphQL API
- Deployment
- SaaS
- API Available
- Yes
Integrations
- Slack
- Salesforce
- Google Sheets
Security & Compliance
Certifications: SOC 2 Type II, GDPR, HIPAA
Pricing
- Model
- Per seat/month, billed annually
- Starting Price
- $26 per seat/month
- Target Customer
- SMB,Mid-Market,Enterprise
- Contract Type
- Annual
About monday.com
monday.com is a work operating system (Work OS) that allows organizations of any size to create processes and manage every aspect of their work. It is a work platform built with AI to power faster, smarter work at any scale.
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