Quadient Inspire platform
The world's leading platform for personalized, compliant customer communications.
Executive Summary
Quadient Inspire is a leading Customer Communications Management (CCM) platform designed to empower organizations in creating and delivering highly personalized and compliant customer communications across all channels, both digital and traditional. It plays a crucial role in accelerating digital transformation initiatives and significantly enhancing the overall customer experience by streamlining communication processes. At its core, Quadient Inspire leverages advanced AI capabilities that continuously evolve and adapt to customer needs. This intelligence facilitates faster content creation, enables sophisticated personalization at scale, supports automated decision-making, and ensures seamless omnichannel delivery. The platform is also built to support configurable connections to existing enterprise AI services, allowing organizations to maximize their internal AI investments. Built for enterprise-grade environments, Quadient Inspire emphasizes robust compliance and security. It offers comprehensive API integrations, including webhook messaging, to ensure seamless connectivity with critical business systems such as ERP, CRM, and CMS. The platform adheres to stringent data privacy and security standards, backed by multiple certifications, ensuring trust and reliability for sensitive customer data.
Use Cases
- Automate and consolidate bill and statement communications
- Expedite digital transformation initiatives
- Improve customer experience through personalized interactions
- Ensure compliance for all customer communications
- Enable faster content creation and advanced personalization
Features
Intelligence
- AI-powered Personalization: Leverages AI that evolves and adapts to customer needs for faster content creation, advanced personalization, automated decisioning and omnichannel delivery.
- Enterprise AI Integration: Supports configurable connections to enterprise AI services, allowing organizations to leverage their internal AI capabilities.
Technical Specifications
- Architecture
- Cloud-based Customer Communications Management (CCM) platform with integrated cloud CX capabilities.
- Deployment
- SaaS
- API Available
- Yes
Security & Compliance
Certifications: ISO 27001:2022, ISO 9001:2015, HITRUST, PCI-DSS, SOC 2, HIPAA, GDPR
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Quadient
Quadient is a global automation platform that powers secure and sustainable business connections through digital and physical channels. It is a leading supplier of mail-related solutions, customer communication management, business process automation, and parcel solutions.