Kore.ai
Enterprise AI Agents for Work, Service & Process.
Executive Summary
Kore.ai is an enterprise-grade conversational AI platform that enables organizations to build, deploy, and manage AI agents at scale across various business functions. It serves large enterprises looking to transform work, service, and processes through intelligent automation, orchestration, and AI insights. The platform's key value lies in enhancing employee productivity, revolutionizing customer service, and streamlining business processes with autonomous AI agents, offering a unique blend of conversational AI and generative AI capabilities with no-code/low-code tools.
Use Cases
- Automating customer interactions across digital channels and voice.
- Enhancing employee productivity by automating routine tasks and providing intelligent information access.
- Streamlining knowledge-intensive business processes with autonomous AI agents.
- Empowering human agents with real-time AI assistance in contact centers.
- Providing conversational banking, healthcare, retail, HR, and IT support.
- Zero-Touch IT Operations Management.
Features
Visibility
- Performance Dashboard: Monitors AI agent performance, intent identification rates, task completion, and service/script failures.
- Real-time AI Analytics & Monitoring: Tracks generative AI agents and models with real-time insights into credit consumption, latency, response times, and operational efficiency.
- Audit Log: Provides complete transparency by monitoring every user action, system changes, and model deployments with time-stamped records for security and compliance.
- Conversation Path Analysis: Offers insights into the flow of conversations, identifying self-service rates, drop-offs, and agent transfers.
Intelligence
- Multi-Agent Orchestration: Enables AI agents to collaborate, share memory, and handle complex decision-making tasks autonomously within governance boundaries.
- No-Code + Pro-Code Tools: Allows both technical and non-technical users to design agents, tools, and workflows through an intuitive interface, accelerating development with templates and extensions.
- Generative AI & LLM Integration: Supports integration with various AI models, including commercial, open-source, and leading LLMs like OpenAI, Google, and Anthropic, for enhanced conversational capabilities.
- Agent Assist: Empowers human agents with real-time AI support, summarizing interactions, guiding responses with dynamic playbooks, and coaching.
- Context Management & Interruption Handling: Captures and reuses contextual data for complex use cases, providing granular control over hold and resume functionality during conversations.
Support
- Kore.ai Academy: Offers training and resources for business leaders and employees to learn how to effectively use the XO platform.
- Documentation & Resource Hub: Provides extensive documentation, whitepapers, webinars, and research reports to support users in building and deploying AI agents.
- Community & Direct Support: Offers community forums and direct support channels for assistance and problem-solving.
Technical Specifications
- Architecture
- Enterprise-grade multi-agent orchestration platform with a layered architecture, supporting infrastructure and models-agnostic deployment.
- Deployment
- Hybrid
- Authentication
- SSO, SAML, WS-Federation, MFA
- API Available
- Yes
- MCP Server
- Yes
Infrastructure
- AWS
- Azure
- GCP
AI/ML Stack
- NLP
- Machine Learning
- LLM
- Generative AI
- Conversational AI
- RAG
Integrations
- Salesforce
- ServiceNow
- Genesys
- NICE
- Microsoft Teams
Security & Compliance
Certifications: ISO 27001, SOC 2 Type II, GDPR, HIPAA, PCI, FINRA
Encryption: AES encryption for data at rest and in transmission, TLS 1.3 for data in transit. Cryptographic keys encrypt data at rest, with options for Bring Your Own Key (BYOK).
Pricing
- Model
- Tiered subscription, Per agent seat, Per conversation session, Custom enterprise
- Starting Price
- Starting at $50/month for Automation AI Essential plan; Enterprise plans are custom and can start around $300K annually.
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual, Multi-year discounts
- Free Trial
- Yes, Free trial available for some plans (e.g., Automation AI). Custom demo for enterprise. (credit card required)
About Kore.ai
Kore.ai is a global leader in enterprise AI and agentic solutions, providing an agent-first enterprise AI platform. It offers comprehensive solutions for customer service, AI work, and process automation, built on an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale.