Ask Here

Automatically direct employees to the answers they need

by Paycom Software, Inc. · HRIS & Core HR

Ask Here screenshot

Executive Summary

Ask Here is Paycom's HR help desk. Employees submit work-related questions through Paycom's self-service tool and mobile app; it answers common questions about workplace policies automatically and routes other questions to the right person to answer. An AI-powered search engine finds answers in company resource documents and saved HR responses. A dashboard lets HR review past conversations, track open questions and see response times.

Use Cases

  • Answering common employee questions about workplace policies automatically
  • Setting automated responses to frequent questions, such as when health insurance starts or how many vacation days are left
  • Routing more complicated questions to the right person to answer, whatever their department
  • Reviewing past conversations, tracking open questions and attaching files
  • Tracking response times to see which concerns take longest to address
  • Letting employees and managers ask and answer questions from the Paycom mobile app

Features

Intelligence

  • AI-Powered Search: Ask Here’s AI-powered search engine instantly answers frequently asked workplace questions by searching company resource documents and saved HR responses.

Support

  • AUTOMATED ROUTING: For more complicated questions, Ask Here automatically sends your employees’ inquiries to the right person to answer — no matter their department.

Technical Specifications

Architecture
Part of Paycom's single-database HCM solution, ensuring seamless data flow across HR and payroll functions.
Deployment
SaaS

Infrastructure

  • Paycom's own data centers

AI/ML Stack

  • AI-powered search over company documents and saved HR responses

Security & Compliance

Certifications: ISO (standard not named), SOC (report type not named)

Pricing

Model
Contact sales
Target Customer
SMB,Mid-Market,Enterprise

About Paycom Software, Inc.

Paycom is a U.S.-based provider of cloud-native human capital management (HCM) software, offering a single database platform for payroll and HR. Its solution helps organizations manage the employee lifecycle including time and labor, talent acquisition, HR management and payroll, with an emphasis on employee self-service and automation.

Founded: 1998 · Headquarters: Oklahoma City, Oklahoma, USA · Employees: 5,001-10,000 · Public

Verified sources

Each of these facts was checked against the vendor page linked (2026-10-15).

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