Ask Here
AI-powered solution for instant answers to employee HR and payroll questions.
Executive Summary
Ask Here is an AI-powered solution by Paycom designed to streamline the employee inquiry experience for HR and payroll-related questions. It leverages an intelligent search engine to provide instant answers to frequently asked workplace questions. The system achieves this by searching through company resource documents and previously saved HR responses, ensuring employees receive consistent and accurate information quickly. This capability not only enhances employee self-service but also reduces the burden on HR and payroll departments, allowing them to focus on more strategic tasks. Integrated within Paycom's comprehensive Human Capital Management (HCM) platform, Ask Here contributes to a unified employee experience, facilitating better communication and access to information across the organization.
Use Cases
- Providing employees with instant answers to common HR policy questions (e.g., benefits, leave, company policies).
- Allowing employees to quickly find answers to payroll-related inquiries (e.g., pay stubs, deductions, tax information).
- Reducing the volume of repetitive inquiries directed to HR and payroll teams.
- Creating a centralized, searchable knowledge base for all company-specific HR and payroll resources.
- Facilitating efficient communication between employees and managers regarding workplace inquiries.
Features
Visibility
- Instant Answers: Employees receive immediate answers to their HR and payroll questions without waiting for HR intervention.
- Centralized Knowledge Base: Provides a single, searchable repository for all company policies, FAQs, and HR resources.
- Employee Self-Service: Empowers employees to find information independently, reducing reliance on HR staff.
Intelligence
- AI-Powered Search: Utilizes an advanced AI engine to quickly and accurately search company documents and saved responses.
- Contextual Understanding: Understands the intent behind employee questions to deliver the most relevant information.
Technical Specifications
- Architecture
- Part of Paycom's single-database HCM solution, ensuring seamless data flow across HR and payroll functions.
- Deployment
- SaaS
Infrastructure
- Paycom's own data centers
Security & Compliance
Certifications: SOC 2, ISO 27001
Pricing
- Model
- Contact sales
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market,Enterprise
About Paycom Software, Inc.
Paycom is a U.S.-based provider of cloud-native human capital management (HCM) software, offering a single database platform for payroll and HR. Its solution helps organizations manage the employee lifecycle including time and labor, talent acquisition, HR management and payroll, with an emphasis on employee self-service and automation.