Verint Desktop and Process Analytics

Transform desktop activity into business outcomes

by Verint · Analytics & Workforce Planning

Verint Desktop and Process Analytics screenshot

Executive Summary

Verint Desktop and Process Analytics captures employee desktop activity and behavioral data. It is designed for organizations to improve employee behavior, trigger real-time actions, and map activity to processes.

Use Cases

  • Monitor employee desktop activity in real-time
  • Identify bottlenecks, deviations, and handle times
  • Create a virtual walkaround capability for onsite and remote workers
  • Calculate actual handle times for multi-step processes
  • Capture off-phone employee tasks and activities

Features

Visibility

  • Accurate Task & Process Handle Times: Map desktop activity to processes to identify bottlenecks, deviations, and handle times to increase capacity and efficiency with Verint Process Discovery & Analytics

Support

  • Desktop and Process Analytics: Verint Desktop and Process Analytics captures employee desktop activity and transforms this behavioral data to improve employee behavior by 5% to 10%, to trigger actions, like real-time agent prompts, or pausing/resuming recording for compl
  • Increase quality and compliance: Trigger actions based on desktop activities to guide employees and meet PII and PCI call recording compliance with Verint Application Triggers .
  • Increase capacity and efficiency: Map desktop activity to processes to identify bottlenecks, deviations, and handle times to increase capacity and efficiency with Verint Process Discovery & Analytics
  • Application Visualizer: Monitor employee desktop activity in real-time to keep employees focused on work-related activities

Technical Specifications

Architecture
Cloud-based, part of the Verint Customer Engagement Platform, with an open API ecosystem.
Deployment
SaaS

Integrations

  • CRM
  • HR
  • Customer Support applications
  • Sitecore

Pricing

Target Customer
Mid-Market,Enterprise

About Verint

Verint Systems Inc. is a technology company headquartered in Melville, New York, specializing in customer experience (CX) automation. It offers an open platform, applications, and AI-powered bots to analyze business intelligence from customer interactions across various touchpoints, serving thousands of contact centers globally.

Founded: 1994 · Headquarters: Melville, New York, USA · Employees: 5,001-10,000 · Private

Verified sources

Each of these facts was checked against the vendor page linked (2026-10-15).

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