Verint
About Verint
Verint Systems Inc. is a technology company headquartered in Melville, New York, specializing in customer experience (CX) automation. It offers an open platform, applications, and AI-powered bots to analyze business intelligence from customer interactions across various touchpoints, serving thousands of contact centers globally.
Company Details
- Website
- https://www.verint.com
- Funding
- Acquired by Thoma Bravo
- Total Raised
- $4.03B
- https://www.linkedin.com/company/verint
Specializations
- Customer Engagement
- AI/ML
- CX Automation
- Enterprise
- Cloud Solutions
Certifications
- SOC 2 Type II
- PCI DSS
- GDPR
- HIPAA HITECH Report
- CMMC Level 1
- NIST 800-53 Report
- CCPA/CPRA
Products & Solutions (12)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Verint Agent Copilot | customer-support | Help Desk & Ticketing | AI assistance to dramatically boost agent capacity and productivity. |
| Verint Central Data Services (CDS) | finance | Audit & Compliance | Strengthens intelligence, streamlines investigations, and combats fraud for financial institutions. |
| Verint Da Vinci™ AI services | customer-support | Customer Engagement | Intelligent AI services for superior customer engagement and support. |
| Verint Desktop and Process Analytics | hr | Analytics & Workforce Planning | Gain deep insights into employee processes and workflows by capturing desktop events. |
| Verint EdgeVMS | finance | Audit & Compliance | Enterprise-class video management, recording, and analytics for financial institutions. |
| Verint Enterprise Feedback Management (EFM) | customer-support | Customer Feedback & Surveys | Unrivaled view of customer feedback through speech, text, and operational insights. |
| Verint Intelligent Virtual Assistant (IVA) | customer-support | Chatbots & Virtual Agents | AI-powered virtual assistants for faster, easier customer self-service and elevated CX. |
| Verint Knowledge Management | customer-support | Knowledge Base & Self-Service | Empower agents and customers with AI-driven knowledge for consistent, efficient service. |
| Verint Unified VoC | customer-support | Customer Feedback & Surveys | Unify customer insights across channels to optimize omnichannel CX. |
| Verint Video Inspector (VVI) | finance | Audit & Compliance | Intuitive video investigation for financial fraud and security. |
| Verint Web & Mobile | customer-support | Customer Engagement | Unify digital data to track and improve the customer experience across web and mobile. |
| Verint Workforce Management (WFM) | hr | Payroll & Time Tracking | Enhance employee and customer experience with superior forecasting and scheduling. |
Notable Customers
- Fiserv
- Instacart
- Navy Federal Credit Union
- NovoNordisk
- Sky
- Wayfair