PlanSource
Simplify benefits administration with smart technology and human guidance for a better experience.
Executive Summary
PlanSource is a cloud-based benefits administration platform that unifies HR and benefits processes, offering a comprehensive suite of solutions for benefits enrollment, billing, compliance, and ongoing administration. It targets mid-sized to large enterprises, empowering HR teams with automation and AI-driven insights while providing employees with a user-friendly, mobile-friendly experience for managing their benefits. The platform differentiates itself by blending advanced technology, including AI, with dedicated service to simplify complex benefits challenges and enhance employee engagement.
Use Cases
- Streamlining annual open enrollment and new hire benefits enrollment processes.
- Ensuring compliance with ACA, COBRA, and other federal and state regulations.
- Automating carrier billing, reconciliation, and payment workflows.
- Providing employees with personalized guidance and decision support for benefits selection.
- Managing life events (e.g., marriage, birth) and associated benefit changes for employees.
- Generating comprehensive reports and analytics to optimize benefits program performance and costs.
Features
Visibility
- InsightsIQ Analytics Dashboards: Groundbreaking dashboards that identify trends in benefits data and benchmark it against a large customer database, providing insights into participation, costs, and enrollment.
- Customizable Reporting: Ability to create, schedule, and customize a wide range of reports (e.g., employee census, enrollment rosters, work status changes) 24/7 to oversee and optimize benefits programs.
- Real-time Data Exchange View: Provides an at-a-glance view of data files being built and their status, ensuring data integrity and efficient benefits management.
- HR Analytics Dashboards: Offers clear visibility into benefit program performance, helping HR teams control costs and compliance.
Intelligence
- AI-Powered Decision Support (DecisionIQ): Provides employees with personalized recommendations for benefit plans and coverage amounts based on individual data, simplifying complex choices.
- Automated Dependent Verification: Uses AI-based technology to automatically review and approve eligibility documents for dependents, reducing manual effort and costs.
- Generative AI Communications: Enables HR teams to quickly create and deploy targeted, impactful, multi-channel messages (email, text, in-system) to employees.
- AI Assistant Chatbot: A virtual assistant available 24/7 to help HR teams expedite workflows and support employees with benefit navigation and engagement.
- AI-Guided Implementation & Configuration: AI translates complex requirements into accurate configurations, flags discrepancies, runs automated tests, and keeps rules and integrations aligned during setup and ongoing changes.
Support
- Designated Customer Success Manager: Provides proactive consultation, planning, and a dedicated point of contact for ongoing support and strategic guidance.
- PlanSource University: A self-paced virtual learning experience offering courses, videos, and articles on relevant topics for users.
- Employee Contact Center: Offers high-touch, culturally aligned service center experience to support employees with questions, enrollment help, and benefits guidance.
- Project Planning and Configuration for Annual OE: Assistance with project planning, consultation, and configuration for annual open enrollment periods.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, OAuth2 for API users, Username/Password with password reset.
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
AI/ML Stack
- Machine Learning
- NLP
- LLM
Integrations
- Workday
- ADP
- UKG
- Paycom
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, GDPR, HIPAA
Encryption: Encryption at rest (implied by SOC 2/HIPAA compliance, though specific standard not detailed).
Data Residency: United States
Pricing
- Model
- Per employee/year (implied by benefits administration model)
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual
- Free Trial
- No (credit card required)
About PlanSource
PlanSource is a B2B software company that automates and streamlines employee benefits programs through its cloud-based platform. It provides flexible software and services for benefits administration, shopping, enrollment, billing, compliance, and ongoing administration, targeting HR teams, employers of all sizes, and benefits brokers/consultants. The company serves over 3,500 employers and 5 million consumers.