UKG Dimensions
Empower your frontline and optimize every shift with people-first AI and real-time insights.
Executive Summary
UKG Dimensions is an advanced, AI-driven, cloud-native workforce management platform that unifies timekeeping, scheduling, leave management, and labor analytics. It serves HR, operations leaders, and frontline managers across various industries, enabling streamlined operations, enhanced efficiency, and improved employee engagement. Its differentiation lies in its AI capabilities for predictive insights, real-time data access, and mobile accessibility, transforming workforce management into a strategic driver for productivity and success.
Use Cases
- Optimizing staff availability, managing shift changes, and adhering to labor laws in healthcare.
- Handling large, often seasonal workforces and optimizing schedules to meet customer demand in retail.
- Streamlining time tracking across multiple shifts and ensuring compliance with safety standards in manufacturing.
- Managing academic and non-academic staff schedules and tracking time efficiently across various roles in education.
- Reducing compliance risks with built-in labor law adherence tools and real-time projections.
- Enhancing employee engagement and productivity through mobile and self-service functionality.
Features
Visibility
- Real-time Dashboards: Customizable dashboards provide immediate insights into workforce data across various organizational levels.
- Customizable Reports: Ability to build fully customizable reports tailored to specific business requirements and stakeholders.
- KPI Tracking: Access to 122 metrics and key performance indicators, with a custom KPI builder to create unique metrics.
- Actual vs. Schedule by Job Report: Provides insight into the accuracy of employee schedules by comparing actual worked hours against scheduled hours.
- Employee Search Feature: Quickly search for and access specific employee timecards and information.
Intelligence
- AI-Powered Scheduling: Automatically generates optimized shift schedules based on business demand, employee preferences, and historical data.
- Labor Forecasting: Uses machine learning to predict future staffing needs, minimizing overstaffing or understaffing.
- Predictive Analytics: Highlights trends in absenteeism, turnover, and employee engagement, enabling preemptive actions.
- Automated Anomaly Detection: Flags irregularities in time punches, hours worked, or compliance breaches to reduce administrative overhead and risk.
- Natural Language Processing (NLP): Allows users to ask conversational questions for immediate, actionable answers.
Support
- Mobile Accessibility & Self-Service: Employees and managers can access the system from anywhere via mobile apps to view schedules, request time off, and manage punches.
- In-Context Support: Screen-specific, built-in product assistance for immediate help.
- UKG KnowledgeMap™ Learning Portal: Access to self-paced eLearning and webinars for continuous learning and skill development.
- Customer Success Advocates: Partnership with industry-specific advocates and advisors to help achieve desired business outcomes.
Technical Specifications
- Architecture
- Cloud-native SaaS, open, extensible framework
- Deployment
- Cloud/SaaS
- Authentication
- SSO (Single Sign-On)
- API Available
- Yes
- MCP Server
- No
Infrastructure
- GCP
AI/ML Stack
- Machine Learning
- NLP
Integrations
- UKG Pro (HCM/Payroll ecosystem)
- Third-party HRIS (employee/organization sync)
- Payroll providers (export of time results)
- ERP/finance systems (labor distribution/costing)
- Identity providers (SAML/SSO)
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018
Encryption: AES-256 at rest, TLS 1.3 in transit (leveraging Google Cloud Platform infrastructure)
Data Residency:
Pricing
- Model
- Custom enterprise
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Not specified
- Free Trial
- No (credit card required)
About UKG Inc.
UKG (Ultimate Kronos Group) is a workforce management and human capital management (HCM) software company. Its UKG Pro (formerly UltiPro) platform supports core HR, payroll, talent management, and employee experience capabilities for mid-size and enterprise organizations.