7shifts
The all-in-one team management platform for restaurants.
Executive Summary
7shifts is a comprehensive B2B SaaS platform designed exclusively for the restaurant industry, simplifying workforce management for operators, GMs, and shift managers. It integrates scheduling, time & attendance, labor forecasting, and team communication into a single solution. The platform helps restaurants optimize labor costs, ensure compliance, and improve employee engagement and retention through features like AI-powered scheduling, mobile self-service, and robust reporting.
Use Cases
- Optimizing employee scheduling and shift management to meet demand and reduce labor costs.
- Ensuring labor law compliance and minimizing risks associated with predictive scheduling.
- Streamlining internal team communication and announcements across single or multiple locations.
- Automating payroll processing and tip management through integrations with POS and payroll systems.
- Improving employee engagement and retention through transparent scheduling and self-service options.
- Centralizing employee data, documents, and certifications for easy access and management.
Features
Visibility
- Real-time Labor & Sales Dashboards: Access live dashboards showing key metrics like sales, labor costs, and scheduled vs. actual hours to make informed operational decisions.
- Employee Engagement Tracking: Monitor employee engagement metrics, including shift scores, late arrivals, no-shows, and dropped shifts, to identify trends and improve team satisfaction.
- Certification Management & Reporting: Store and track employee certifications with expiry date alerts, ensuring compliance and proper staffing for specific roles.
- Manager Logbook: A digital logbook for managers to streamline communication, record daily notes, customer complaints, employee issues, and integrate with sales and labor data.
Intelligence
- AI-Powered Sales Forecasting: Leverages machine learning to predict future sales based on historical data, enabling more accurate staffing and budgeting.
- Auto-Scheduling & Template Creation: Automatically generates schedules based on employee availability, roles, and forecasted demand, with the ability to create and reuse scheduling templates.
- Labor Cost Optimization Alerts: Provides real-time alerts for potential overtime, budget overruns, and understaffing, helping managers control labor spend.
- Predictive Compliance: Assists in adhering to complex labor laws and predictive scheduling regulations by providing tools to manage and track schedule changes and communication.
Support
- In-App Chat & Email Support: Direct access to support agents via in-app chat and email, with notifications for responses, ensuring timely assistance.
- Comprehensive Help Center & FAQs: An extensive online knowledge base with articles, guides, and frequently asked questions for self-service troubleshooting and learning.
- 7shifts Academy: Offers free online courses and guided lessons for restaurant workers, owners, and operators to enhance their knowledge and skills.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- OAuth 2.0, MFA, SSO/SAML
- API Available
- Yes
- MCP Server
- Yes
AI/ML Stack
- Machine Learning
Integrations
- Payroll providers (varies; export and partner integrations)
- Time & attendance/timeclock workflows (native and partner options)
- HRIS/employee onboarding connectors (varies)
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, PCI-DSS, GDPR
Encryption: AES-256 at rest, SSL/TLS 1.2 in transit
Data Residency:
Pricing
- Model
- Per location/month, tiered subscription
- Starting Price
- Comp: $0, Entrée: Starting at $29.99/month/location, The Works: $69.99/month/location, Gourmet: Contact sales
- Target Customer
- SMB to Enterprise restaurants, including multi-location and franchises
- Contract Type
- Monthly or Annual, multi-year discounts available for Enterprise
- Free Trial
- Yes, 14 days (credit card required)
About 7shifts Inc.
7shifts is a workforce management platform built for restaurants, helping operators schedule staff, manage labor, track time and attendance, and improve team communication. The platform also supports payroll, labor forecasting, compliance tools, and integrations with restaurant POS systems to streamline operations.