When I Work
Simplify employee scheduling, time tracking, and team communication for hourly workforces.
Executive Summary
When I Work is a cloud-based HR & Recruiting platform designed for businesses with hourly employees, serving over 200,000 workplaces. It offers comprehensive tools for employee scheduling, time tracking, and team messaging, aiming to streamline workforce management, reduce labor costs, and improve communication. The platform differentiates itself through user-friendly interfaces, automated scheduling capabilities, and robust compliance features, particularly for managing hourly staff.
Use Cases
- Efficiently creating and publishing employee work schedules for hourly teams.
- Accurately tracking employee time and attendance for payroll processing.
- Managing employee time-off requests and availability to optimize staffing.
- Facilitating seamless team communication and enabling easy shift swaps among employees.
- Controlling labor costs by monitoring overtime and forecasting staffing needs.
- Ensuring compliance with labor laws and preventing scheduling violations through automated alerts and enforcement.
Features
Visibility
- Real-time Schedule Updates: Instantly publish schedules and notify employees of changes via mobile app, email, or text.
- Labor Cost Tracking: Monitor labor costs in real-time, including overtime alerts, to stay within budget.
- Attendance Tracking: Track employee clock-ins/outs, breaks, and absences with a built-in time clock and reporting.
- Shift Confirmation & Coverage: Employees confirm shifts, and managers can easily see coverage at a glance, facilitating shift swaps and open shift filling.
Intelligence
- Auto-Scheduling: Automatically generate schedules by matching qualified and available employees to shifts based on set rules and preferences.
- Labor Forecasting & Budgeting: Tools to predict future labor needs and manage budgets smarter, preventing overstaffing or understaffing.
- Overtime Alerts: Receive automated alerts for potential overtime to help control labor costs.
- Schedule Enforcement with Geofencing: Limit clock-ins to specific locations and prevent early clock-ins to ensure employees are where they need to be.
Support
- Help Center & Knowledge Base: Extensive online resources including articles, guides, and FAQs for self-service support.
- Online Ticket Submission: Users can submit support requests via online tickets for assistance from the support team.
- Video Tutorials & Blogs: Educational content to help users learn the platform and best practices for workforce management.
- Live Customer Support: Access to live support for immediate assistance with issues or questions.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, MFA
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
AI/ML Stack
- Machine Learning
Integrations
- Gusto
- ADP
- QuickBooks
- Square
- Toast
Security & Compliance
Certifications: SOC 2 Type II
Encryption: Industry standard encryption (implied by SOC 2 compliance)
Pricing
- Model
- Per user/month, Tiered subscription
- Starting Price
- Essentials: $1.50/user/month; Pro: $3.00/user/month; Premium: $5.00/user/month. (Note: Pricing for single location is $2.50-$3.00/user/month and multiple locations is $5.00/user/month, depending on source and plan name).
- Target Customer
- SMB to Mid-Market, businesses with hourly employees across various industries.
- Contract Type
- Monthly or Annual (with potential discounts for annual billing)
- Free Trial
- Yes, 14 days (credit card required)
About When I Work
When I Work is a workforce management software company that combines employee scheduling, time tracking, and team messaging into one easy-to-use platform. It is designed for shift-based businesses to manage hourly workers efficiently.