Manhattan Active Omni
Unified SaaS platform for seamless omnichannel commerce experiences.
Executive Summary
Manhattan Active Omni is a unified, cloud-native SaaS platform designed for omnichannel commerce, enabling seamless customer and associate experiences across all channels. Built with a modern microservices architecture, it ensures the platform is always current, fully extensible, and effectively future-proofs commerce operations for retailers. The platform optimizes order management processes for both retailers and consumers, offering capabilities such as custom checkout flows, digital payments, and efficient retail returns. It leverages AI-driven intelligence to enhance operational performance, providing a 360-degree view of commerce activities and supporting complex scenarios like ship-from-store. Manhattan Active Omni is designed for integration, utilizing rich APIs to connect seamlessly with other systems, partners, and third-party services such as tax calculations, promotions, and payment processing. This robust integration capability allows businesses to build a scalable foundation for growth across multiple brands and adapt to evolving market demands.
Use Cases
- Optimizing order management processes for retailers and consumers across all channels.
- Enabling ship-from-store capabilities to fulfill orders efficiently from any store location.
- Providing unified commerce experiences that bridge digital and physical customer touchpoints.
- Integrating with third-party services for tax calculations, promotions, and payment processing.
- Managing and automating retail returns processes for enhanced efficiency.
Features
Visibility
- 360-Degree Order View: Provides a complete view of orders across all channels, from placement to fulfillment and returns.
- Real-time Inventory Visibility: Offers up-to-date inventory levels across all locations (stores, warehouses) for accurate availability and fulfillment decisions.
Intelligence
- AI-Driven Order Optimization: Utilizes AI to intelligently route orders, manage inventory, and optimize fulfillment processes.
- Predictive Analytics: Applies analytics to forecast demand, identify trends, and improve operational planning.
Technical Specifications
- Architecture
- Cloud-native, microservices architecture, fully extensible and always current.
- Deployment
- SaaS
- Authentication
- OAuth
- API Available
- Yes
AI/ML Stack
- AI-driven capabilities
Integrations
- Salesforce
- Payment Processors
- Tax Calculators
- Promotion Engines
- Parcel Carriers
Security & Compliance
Certifications: SOC 2
Pricing
- Target Customer
- Mid-Market,Enterprise
About Manhattan Associates
Manhattan Associates is a global technology leader specializing in supply chain and omnichannel commerce solutions. The company provides cloud-native software that helps businesses manage their supply chains, inventory, and omnichannel operations, serving over 1,300 customers worldwide.
Alternatives to Manhattan Active Omni
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- Manhattan Active Point of Sale by Manhattan Associates — Unify retail experiences with a cloud-native POS for a 360-degree customer view.
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- NCR Aloha by NCR — Empowering restaurants with seamless POS, management, and guest experiences.
- NCR Self-Checkout by NCR — Next-generation self-checkout solutions for enhanced retail efficiency and customer experience.
- Online Ordering by Revel Systems — Revel Systems' integrated platform for restaurants and retailers to manage online orders and enhance customer experience.
- Revel Systems by Revel Systems — A cloud-native POS platform empowering restaurants and retailers to streamline operations and scale.