Manhattan Active Point of Sale
Unify retail experiences with a cloud-native POS for a 360-degree customer view.
Executive Summary
Manhattan Active Point of Sale is a cloud-native, modern POS solution designed for enterprise retailers. It unifies customer experiences across digital and physical channels, providing comprehensive visibility of the entire retail network and a 360-degree customer profile. This empowers store associates and managers to deliver exceptional service and optimize store operations. The platform offers a modern POS experience, catering to any store format with capabilities like flexible payment options, remote selling, and clienteling. These features enable store associates to connect with customers, nurture relationships, and personalize engagement, ultimately maximizing cart conversion and improving customer convenience. Built on the Manhattan Active Platform, the solution leverages a resilient cloud-native architecture composed entirely of microservice APIs. This ensures seamless integration with other systems, partners, and automation, providing a robust and scalable foundation for omnichannel commerce.
Use Cases
- Processing in-store sales, returns, and exchanges with a modern, intuitive interface.
- Enabling omnichannel order fulfillment options such as buy online, pick up in store (BOPIS) and ship from store.
- Empowering store associates with clienteling capabilities to personalize customer engagement and build relationships.
- Facilitating remote selling by allowing associates to connect with customers outside the physical store to nurture relationships and complete sales.
- Providing store managers with comprehensive visibility into store operations, inventory, and performance across the entire retail network.
Features
Visibility
- Unified Customer Experiences: Unifies customer experiences across digital and physical channels, providing a consistent view.
- 360-Degree Customer Profile: Offers a comprehensive view of each customer, including purchase history, preferences, and interactions.
- Entire Retail Network Visibility: Provides visibility into the entire retail network, including inventory, sales, and back-office functions.
Intelligence
- Clienteling Capabilities: Empowers store associates to build emotional connections with customers through personalized engagement and access to customer insights.
- Remote Selling: Enables store associates to connect and engage with customers remotely to nurture relationships and facilitate sales.
- Flexible Payment Options: Equips retailers with multiple payment options to maximize cart conversion and improve customer convenience.
Technical Specifications
- Architecture
- Cloud-native, microservices-based architecture with RESTful APIs.
- Deployment
- SaaS
- Authentication
- OAuth/OIDC
- API Available
- Yes
Security & Compliance
Certifications: SOC 2, FedRAMP
Encryption: Data in transit and at rest encryption
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Manhattan Associates
Manhattan Associates is a global technology leader specializing in supply chain and omnichannel commerce solutions. The company provides cloud-native software that helps businesses manage their supply chains, inventory, and omnichannel operations, serving over 1,300 customers worldwide.
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