Fluent Commerce
Accelerate commerce globally with intelligent order management and real-time inventory.
Executive Summary
Fluent Commerce provides a cloud-native Distributed Order Management (DOM) platform that offers real-time inventory visibility and intelligent order orchestration. It is used by global retailers and brands to optimize fulfillment, reduce operational costs, and enhance customer experiences across all sales channels. The platform differentiates itself through its flexible, API-first architecture and AI-powered capabilities for dynamic order sourcing and integration.
Use Cases
- Enable Click and Collect and Ship from Store fulfillment options.
- Achieve a single, real-time view of inventory across all locations and channels.
- Optimize order routing and fulfillment to reduce costs and improve delivery times.
- Manage omnichannel returns efficiently.
- Integrate with various third-party systems like payment gateways, carriers, and POS systems.
- Reduce canceled orders and split shipments.
Features
Visibility
- Real-time Inventory Visibility: Provides an accurate, real-time view of all inventory across all backend systems and locations to prevent overselling and underselling.
- Order Tracking & Observability: Enables end-to-end order observability, self-service order tracking, and proactive customer updates.
- Fulfillment Performance Reporting: Offers detailed reports and analytics on fulfillment metrics, including split shipment rates, delivery times, and net margin.
- Store Fulfillment Tools: Provides in-store tooling for pick and pack, and supports various store fulfillment models like Click and Collect and Ship from Store.
Intelligence
- AI-Powered Order Sourcing Logic: Uses AI to optimize order fulfillment decisions based on factors like profitability, delivery cost, speed, and sustainability, with A/B testing capabilities.
- Predictive AI for Demand Forecasting: Supports predictive AI use cases for demand forecasting and sourcing optimization by providing rich event data for model training.
- AI-Built Connectors: Leverages AI-built connectors and AI-assisted mapping to accelerate integration with third-party systems, reducing implementation time.
- Dynamic Buffer Curator Agent: Monitors fulfillment events, calculates deviations, and automatically updates network configurations and inventory levels to prevent SLA breaches.
Support
- Support Ticket System: Provides a dedicated support portal for submitting and managing technical issues and requests.
- Community Support & Documentation: Offers access to a partner community, builders forums, and comprehensive online documentation for self-service support.
- Dedicated Customer Success Manager: Customers can engage with a dedicated Customer Success Manager for tailored requirements and expert services.
- Two Tiers of Support Services: Offers Enterprise and Professional support tiers with defined Service Level Agreements (SLAs).
Technical Specifications
- Architecture
- Cloud-native SaaS, Microservices
- Deployment
- Cloud/SaaS
- Authentication
- SSO, OAuth 2.0, MFA
- API Available
- Yes
- MCP Server
- Yes
Infrastructure
- AWS
- GCP
AI/ML Stack
- Machine Learning
- LLM
Integrations
- Salesforce Commerce Cloud
- SAP
- Oracle
- Manhattan
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Encryption: TLS 1.3 in transit
Pricing
- Model
- Custom enterprise
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual
- Free Trial
- No (credit card required)
About Fluent Commerce
Fluent Commerce is a cloud software company providing a premier distributed order management system for B2C and B2B organizations. Their leading order management system aims to power global commerce by improving customer experience, optimizing fulfillment, and solving inventory visibility issues.