Manhattan Active Order Management
Seamlessly manages orders across all channels with global inventory visibility for optimal fulfillment.
Executive Summary
Manhattan Active Order Management is a leading omnichannel solution designed to seamlessly manage customer orders originating from any sales channel, including digital commerce, physical stores, and contact centers. It provides accurate, real-time global inventory visibility across all locations, enabling businesses to support efficient customer product discovery and fulfillment. The solution offers advanced global order orchestration capabilities tailored for the complex demands of modern retail, ensuring optimal fulfillment paths. It includes precise order promising logic, allowing businesses to set specific cutoff times for store pickup or delivery orders. Furthermore, it empowers stores with visibility into available inventory anywhere, facilitating endless aisle selling and efficient in-store fulfillment. Customers also benefit from robust digital self-service options for order and returns status and notifications. Built on the Manhattan Active Platform, this order management system leverages rich APIs for seamless integration with other enterprise systems, partners, and automation tools. This foundation enhances operational performance, ensures high reliability, and supports continuous innovation in omnichannel commerce strategies.
Use Cases
- Managing and fulfilling customer orders placed through e-commerce websites, mobile apps, and digital channels.
- Orchestrating orders across a global network of warehouses, distribution centers, and physical stores for optimal fulfillment.
- Providing store associates with real-time inventory visibility to support endless aisle selling and in-store pickup/ship-from-store operations.
- Enabling precise order promising with accurate delivery and pickup dates based on inventory availability and cutoff times.
- Empowering customers with self-service capabilities to track order status, manage returns, and receive fulfillment notifications.
Features
Visibility
- Global Inventory Visibility: Provides real-time, accurate views of inventory across all locations and channels to support customer discovery and fulfillment.
- Order Status & Notifications: Offers robust order and returns status tracking and notifications for both customers and internal teams.
- Store Inventory & Fulfillment: Enables stores with visibility into available inventory held anywhere, supporting endless aisle selling and efficient store-based fulfillment.
Intelligence
- Global Order Orchestration: Advanced capabilities for managing complex demands of modern retail, optimizing fulfillment paths across the entire network.
- Precise Order Promising: Enhanced logic to ensure accurate delivery and pickup promises based on real-time inventory, cutoff times, and fulfillment capacity.
Support
- Implementation Support: Provides robust support during the implementation phase to ensure effective deployment and operational efficiency.
Technical Specifications
- Architecture
- Cloud-native, microservices-based architecture with RESTful APIs, designed for scalability and continuous innovation.
- Deployment
- SaaS
- Authentication
- OAuth/OIDC
- API Available
- Yes
Security & Compliance
Certifications: SOC 2
Encryption: Encryption in transit via HTTPS for all API communications.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Manhattan Associates
Manhattan Associates is a global technology leader specializing in supply chain and omnichannel commerce solutions. The company provides cloud-native software that helps businesses manage their supply chains, inventory, and omnichannel operations, serving over 1,300 customers worldwide.
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