Revel Systems
A cloud-native POS platform empowering restaurants and retailers to streamline operations and scale.
Executive Summary
Revel Systems is a cloud-native business management platform and point of sale (POS) solution designed for restaurants and retailers. It streamlines operations, enhances customer experience, and helps businesses scale by integrating all operations and customer channels into a single, intuitive iOS-based dashboard. The platform replaces traditional legacy systems with cloud-based technology and iPad mobility, offering features like inventory management, CRM, and detailed reporting.
Use Cases
- Streamlining restaurant and retail operations, including order taking, payment processing, and kitchen management.
- Efficiently managing inventory, tracking stock levels, and automating purchase orders across single or multiple locations.
- Processing secure payments with various methods, including EMV, contactless, and mobile wallets.
- Enhancing customer engagement and loyalty through integrated CRM and customizable reward programs.
- Facilitating online ordering, delivery management, and curbside pickup with integrated solutions.
- Gaining real-time business analytics and comprehensive reporting for informed decision-making.
Features
Visibility
- Real-time Inventory Tracking: Monitors stock levels, manages vendors, and provides alerts when items fall below par levels to prevent stockouts.
- Comprehensive Sales Reporting: Generates detailed reports on sales performance, order history, payment summaries, and product mix for informed business decisions.
- Multi-Location Management: Enables businesses to standardize operations, inventory, pricing, and reporting across multiple physical locations from a single platform.
Intelligence
- Customizable Loyalty Programs: Allows businesses to create and manage flexible loyalty and reward programs to increase customer engagement and drive repeat sales.
- Customer Relationship Management (CRM): Helps manage customer interactions, build strong relationships, and capture valuable customer information directly from the POS.
- AI-driven Operational Insights: Provides automated sales summaries, instant inventory checks, and scheduled employee performance reports through integrated AI agents.
Support
- Dedicated Service Professionals: Offers assistance for setup, troubleshooting, and ongoing account management via phone and other channels.
- Online Help Site & Knowledge Base: Provides extensive resources, FAQs, troubleshooting guides, and feature documentation for self-service support.
- Revel Navigators Professional Services: Offers trained experts for on-site visits, personalized assistance, and comprehensive training during implementation and beyond.
Technical Specifications
- Architecture
- Cloud-native SaaS, iOS-based ecosystem
- Deployment
- Cloud/SaaS
- Authentication
- Secure login credentials, Multi-Factor Authentication (MFA)
- API Available
- Yes
- MCP Server
- No
AI/ML Stack
- Machine Learning
Integrations
- QuickBooks
- Xero
- DoorDash
- Uber Eats
- Grubhub
Security & Compliance
Certifications: ISO 27001, PCI DSS, PA DSS, GDPR
Encryption: AES 256 for payment encryption keys, TLS 1.2 for communications in transit.
Pricing
- Model
- Per terminal/month, subscription-based
- Starting Price
- Starts at $99/terminal/month (2-terminal minimum), plus a one-time implementation fee starting at $674.
- Target Customer
- SMB to Enterprise (especially restaurants and retail)
- Contract Type
- Required three-year contract.
- Free Trial
- Yes, 2 months (for Revel+). (credit card required)
About Revel Systems
Revel Systems offers an open cloud order management platform and point-of-sale (POS) system designed for restaurant and retail brands. It helps businesses streamline operations and scale.