NCR Aloha
Empowering restaurants with seamless POS, management, and guest experiences.
Executive Summary
NCR Aloha is a comprehensive commerce platform designed for restaurants, offering point-of-sale (POS) and restaurant management solutions. It caters to a wide range of establishments, from independent eateries to large multi-location chains, providing tools to streamline operations, enhance guest experiences, and drive revenue. The platform offers both cloud-based and Windows-based solutions, integrating front-of-house, back-of-house, and payment functionalities to deliver real-time insights and operational efficiency.
Use Cases
- Streamlining order taking and payment processing in full-service and quick-service restaurants.
- Managing inventory, labor, and schedules efficiently across single or multiple restaurant locations.
- Enabling online ordering, contactless payments, and third-party delivery integrations for omnichannel guest engagement.
- Gaining real-time insights into sales, labor, and customer behavior to make data-driven business decisions.
- Enhancing guest experience through handheld ordering, pay-at-table options, and personalized marketing.
- Ensuring PCI compliance and secure handling of sensitive customer payment data.
Features
Visibility
- Real-time Alerts: Provides instant mobile alerts on critical business metrics, such as sales performance, labor costs, or void counts, enabling proactive management.
- Multi-site Management: Allows central management of configurations, menus, reports, and employees across multiple restaurant locations from a single back-office interface.
- Advanced Reporting & Analytics: Offers comprehensive reporting and graphical dashboards to analyze sales, labor, inventory, and customer insights, aiding in strategic decision-making.
- Check Detail Viewer: Enables drill-down into specific pieces of data, including check-level details, for in-depth sales analysis.
Intelligence
- AI-Powered Consumer Marketing: Uses AI to personalize marketing outreach and track results, helping restaurants retain guests and optimize campaigns.
- Automated Sales Forecasting: Leverages historical data to automate sales forecasting, assisting in better planning and inventory management.
- AI Phone Answering Integration: Integrates with AI voice agents (e.g., Loman AI) to handle phone orders, reservations, and menu questions, syncing directly with the POS.
- Smart Manager for Back-Office: Simplifies back-office functions including reporting, labor management, scheduling, and inventory management with intuitive tools and real-time data.
Support
- 24/7/365 Customer Support: Provides round-the-clock support via phone, email, and a management app for both software and hardware issues.
- Personalized Onboarding & Training: Offers dedicated implementation experts for setup, menu management, and various training options including in-person, online courses, and a self-serve knowledge base.
- Ongoing Software Updates: Automatically updates software to provide the newest features and repairs, with prompted updates allowing for convenient scheduling.
Technical Specifications
- Architecture
- Cloud-native SaaS (Aloha Cloud) and Windows-based (Aloha Essentials)
- Deployment
- Hybrid
- Authentication
- SSO, MFA, Role-Based Access Control (RBAC)
- API Available
- Yes
- MCP Server
- No
AI/ML Stack
- Machine Learning
- NLP
Integrations
- QuickBooks
- DoorDash
- Uber Eats
- OpenTable
Security & Compliance
Certifications: PCI DSS
Encryption: AES-256 equivalent at rest (via site key), TLS 1.3 in transit (SSL/SSH), Point-to-Point Encryption (P2PE) for payments.
Pricing
- Model
- Subscription-based (monthly)
- Starting Price
- Starting at approximately $175 per month per terminal for Aloha Cloud Pro package; contact sales for Aloha Essentials and enterprise pricing.
- Target Customer
- SMB to Enterprise (restaurants of all sizes)
- Contract Type
- Monthly subscription, multi-year discounts likely available upon inquiry.
- Free Trial
- No (credit card required)
About NCR
NCR Voyix is a global leader in digital commerce solutions, transforming retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities.