Infor WMS

Tier-1 warehouse management with labor, 3PL billing, and 3D visualization

by Infor · Warehouse Management

Executive Summary

Infor WMS is an enterprise warehouse management system (WMS) used to run distribution center operations across inbound, inventory, outbound, and value-added services. It is used by warehouse managers, operations supervisors, inventory control teams, and 3PL providers to increase throughput, accuracy, and labor productivity while supporting omnichannel (B2B/B2C) fulfillment. Differentiators include embedded labor/task/wave/3PL management on a highly configurable rules engine, 3D visual warehousing, and embedded analytics (Infor WMS Analytics powered by Birst). It runs on Infor OS for integration and extensibility, and is commonly delivered as a cloud solution powered by AWS.

Use Cases

  • Omnichannel fulfillment (B2B/B2C) from a single warehouse with optimized picking strategies
  • 3PL operations with multi-owner inventory and customer-level billing/invoicing
  • Labor productivity improvement through engineered labor standards, forecasting, and task interleaving
  • High-volume e-commerce fulfillment optimization (e.g., waveless batch picking, flash packing where available)
  • Warehouse automation integration (conveyors/sorters/robotics) for faster, more accurate execution
  • Inventory accuracy and traceability with lot/serial/LPN tracking and cycle counting

Features

Visibility

  • WMS Analytics powered by Birst: Embedded dashboards, KPI reporting, and drill-down analytics for orders, inventory, equipment, and labor using Infor Birst embedded analytics.
  • 3D visual warehousing: 3D visualization/digital representation of the warehouse to identify at-risk areas, simulate impacts, and support operational optimization.
  • Real-time inventory visibility: Bin-level inventory tracking and operational visibility through directed workflows and real-time transaction capture (RF/mobile and system integrations).
  • Labor performance visibility: Embedded labor management provides workload forecasting, staffing planning, task assignments, and productivity insights.

Intelligence

  • Configurable rules engine: Highly configurable rules drive strategies for putaway, replenishment, allocation, wave planning/release, and task prioritization across varied fulfillment channels.
  • Wave and high-volume e-commerce execution options: Supports flexible wave planning and execution; Infor has delivered updates targeted at high-volume e-commerce such as waveless batch picking and flash packing (availability depends on version/subscription).
  • Embedded machine learning improvements: Machine learning is integrated to analyze operational data and produce recommendations or automate certain warehousing process decisions.
  • Automation systems integration: Integrates with warehouse automation (e.g., conveyors, sorters, robotics, pick-to-light/put walls) to coordinate work between people and equipment.
  • Open API framework and integration via Infor OS: Open API framework and Infor OS integration fabric (ION/API Gateway) support integrations with ERPs, WCS, shipping/parcel systems, and other supply chain technologies.

Support

  • Infor Services implementation: Infor Services and partners support implementation, including building/implementing embedded analytics dashboards where applicable.
  • Product documentation (Infor Docs): Vendor-maintained documentation across WMS modules, integrations, and administration is published on docs.infor.com.
  • Infor Concierge (audit/security requests): Customers can request the latest SOC audit reports and related compliance artifacts through Infor Concierge.

Technical Specifications

Architecture
Single solution combining WMS + labor/task/wave/3PL on a highly configurable, scalable database; delivered on Infor OS cloud platform with open API framework and embedded analytics (Birst)
Deployment
Cloud/SaaS
Authentication
SSO with OAuth 2.0 / OpenID Connect via Infor STS (cloud), plus SAML for federation scenarios; MFA supported via Infor OS identity services
API Available
Yes
MCP Server
No

Infrastructure

  • AWS

AI/ML Stack

  • Machine Learning

Integrations

  • Infor CloudSuite
  • SAP
  • Oracle
  • Microsoft

Security & Compliance

Certifications: SOC 1, SOC 2, GDPR

Encryption: Encryption in transit (TLS) and encryption at rest are standard controls for Infor SaaS environments (implementation specifics provided in Infor audit/security documentation via Infor Concierge).

Pricing

Model
Custom enterprise subscription (typically based on sites/warehouses, users, modules, and transaction volumes)
Starting Price
Contact sales
Target Customer
Mid-market to Enterprise
Contract Type
Annual (multi-year enterprise agreements common)
Free Trial
No (credit card required)

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. It provides enterprise software and services, including cloud suites, ERP, supply chain management, and human capital management, serving over 60,000 organizations worldwide.

Founded: 2002 · Headquarters: New York City, United States · Private