Manhattan WMS
The cloud-native WMS that unifies distribution and never needs upgrading.
Executive Summary
Manhattan Active® Warehouse Management is a cloud-native, microservices-based platform designed to unify and optimize distribution operations. It provides real-time visibility, intelligent automation, and a versionless architecture, eliminating the need for costly upgrades. The platform is used by retailers, wholesalers, and third-party logistics providers to manage complex supply chains, enhance efficiency, and adapt to evolving market demands.
Use Cases
- Optimizing omnichannel fulfillment by simultaneously processing wholesale, retail, and direct orders.
- Integrating and orchestrating advanced warehouse automation and robotics for maximum throughput.
- Improving labor productivity and employee engagement through AI-enabled task management and gamification.
- Achieving real-time, end-to-end inventory visibility and accuracy across complex distribution networks.
- Streamlining inbound logistics (receiving, putaway, cross-docking) and outbound logistics (picking, packing, shipping).
- Dynamic workflow management that adjusts to real-time operations and demand fluctuations.
Features
Visibility
- Real-time Inventory Visibility: Offers end-to-end visibility across the supply chain, allowing managers to track inventory from inbound to outbound in a single interface, ensuring accurate stock levels.
- Unified Distribution Control: Provides a single view and command of fulfillment, labor, slotting, and automation across the entire enterprise.
- Digital Twins: Allows users to see employees or resources in a digital representation of the warehouse, enabling real-time reactions to people, equipment, and tasks.
- Performance Monitoring: See real-time performance for the entire supply chain or individual facilities, with the ability to identify areas showing less-than-expected performance.
Intelligence
- AI-Driven Order Streaming: Leverages machine learning to continuously plan, learn, and re-plan tasks and resources simultaneously across wholesale, retail, and direct fulfillment workflows, optimizing order orchestration.
- Intelligent Slotting Optimization: Automatically determines the best locations for inventory based on seasonality, sales trends, and product variations to increase workforce efficiency and shorten fulfillment cycles.
- Manhattan Active® Labor Management: Uses data-driven gamification, real-time communication, and rewards programs to motivate employees, optimize task prioritization, and improve labor productivity.
- Warehouse Automation Integration (WES): Built-in Warehouse Execution System (WES) unifies automation and robotics management, orchestrating workflows across labor, robotics, and transportation for seamless operations.
Support
- 24/7 Global Customer Support: Provides round-the-clock support for major incidents and product issues, ensuring continuous operation and problem resolution.
- Continuous Monitoring & Updates: Regular system health monitoring of solutions and consistent delivery of code updates and newly released innovations, with quarterly updates.
- Premier Support & Operations Success Services: Offers tailored support options, including augmentation of customer teams with Manhattan experts, peak season support, and services to maximize efficiency and benefit from new functionality.
- Training and Education: Customized training and education programs, including product-specific courses, change management services, and end-user experience training to empower teams.
Technical Specifications
- Architecture
- Cloud-native SaaS, Microservices on Kubernetes
- Deployment
- Cloud/SaaS
- Authentication
- SSO, MFA, Native Authentication
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
AI/ML Stack
- Machine Learning
- AI
Integrations
- SAP
- Oracle
- JDA
- Blue Yonder
Security & Compliance
Certifications: SOC 1, SOC 2 Type II, SOC 3, SSAE 18 / ISAE 3402 Type II, ISO 27001
Encryption: Data encryption at rest and in transit
Pricing
- Model
- Per user license annually
- Starting Price
- Starts at $2,000 per user license annually
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual
- Free Trial
- No (credit card required)
About Manhattan
Manhattan Associates is a global technology leader specializing in supply chain and omnichannel commerce solutions. The company provides cloud-native software that helps businesses manage their supply chains, inventory, and omnichannel operations, serving over 1,300 customers worldwide.