Fathom AI
AI meeting assistant that captures what matters and scales insights.
Executive Summary
Fathom AI is an AI meeting assistant that records, transcribes, and summarizes virtual meetings, enabling sales and customer success teams, as well as leaders, to focus on conversations rather than note-taking. It automates post-call tasks by syncing insights directly into CRM platforms, providing actionable intelligence and improving productivity. Its key differentiation lies in its accurate AI-powered summarization, customizable templates, and robust CRM integrations, all while maintaining strong security and compliance standards.
Use Cases
- Automating meeting notes and summaries for sales calls to improve CRM hygiene and follow-up efficiency.
- Providing AI-powered coaching and performance insights for sales teams based on call analysis.
- Quickly extracting action items and decisions from internal team meetings to streamline project management.
- Sharing key customer feedback or sales highlights with relevant stakeholders across the organization.
- Onboarding and training new sales representatives by analyzing successful call recordings and identifying best practices.
- Searching across all past conversations to retrieve specific information, competitive intelligence, or customer history.
Features
Visibility
- Searchable Meeting Library: Access and search across all past meeting recordings and transcripts to quickly find specific information, keywords, or attendees.
- Highlight Reels & Clips: Easily mark and create short, shareable clips of key moments from meetings to emphasize important points or share with colleagues.
- Team Recordings View & Folders: Organize and view team recordings in shared folders, facilitating collaboration and knowledge sharing across the organization.
- AI Scorecards for Coaching: Leaders can use AI-generated scorecards to evaluate call performance, provide consistent feedback, and identify coachable moments with time-stamped notes.
Intelligence
- AI-Powered Summarization: Automatically generates concise summaries of meetings, including key topics, decisions, and action items, with customizable templates.
- Ask Fathom Conversational Assistant: Interact with meeting recordings using natural language queries to retrieve specific information, generate follow-up emails, or get feedback on speaking style.
- Automated CRM Sync: Seamlessly logs call details, summaries, and action items directly into integrated CRM platforms like Salesforce and HubSpot, reducing manual data entry.
- Keyword Alerts: Receive notifications when specific keywords or phrases are mentioned in meetings, useful for tracking competitor mentions, objections, or key topics.
Support
- In-App Support & Help Center: Access to a help center and direct customer support for queries and assistance.
- Integration Guides: Documentation and guides for setting up and optimizing integrations with various business tools.
- On-demand Tutorials: Video tutorials and guides to help users get started and maximize productivity with Fathom AI features.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, Google Login, Microsoft Login, MFA (2FA)
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
AI/ML Stack
- NLP
- Machine Learning
- LLM
Integrations
- Zoom
- Google Meet
- Microsoft Teams
- HubSpot
- Salesforce
- Zapier
Security & Compliance
Certifications: SOC 2 Type II, GDPR, HIPAA
Encryption: All data stored and processed on AWS Cloud is encrypted. (Specific encryption standard like AES-256 or TLS 1.3 not explicitly stated, but AES encryption is mentioned in context of mobile app privacy.)
Pricing
- Model
- Tiered subscription (per user/month)
- Starting Price
- Free Plan: $0; Premium Plan: $19/user/month; Team Edition: $29/user/month; Team Edition Pro: $39/user/month (annual billing implied for listed prices).
- Target Customer
- Individuals, SMB, Mid-Market, Enterprise
- Contract Type
- Annual (implied for listed monthly prices), Monthly available for some plans.
- Free Trial
- Yes, Free forever Standard plan; 3 months free premium features with specific links. (credit card required)
About Fathom
Fathom builds an AI-powered meeting recording and note-taking tool that integrates with Zoom to automatically record calls, capture highlights, and generate searchable summaries and clips. It helps teams save time on meeting notes, share key moments, and build a searchable call library for sales and collaboration workflows.