Zoho Survey
Create, distribute, and analyze surveys to gather actionable insights.
Executive Summary
Zoho Survey is an online survey platform designed for businesses of all sizes to create, distribute, and analyze surveys. It helps users collect feedback, conduct market research, and measure customer and employee satisfaction. The platform offers a user-friendly interface with customizable templates, advanced logic, and various distribution channels, enabling organizations to gain valuable insights and make informed decisions.
Use Cases
- Conducting customer satisfaction (CSAT) and Net Promoter Score (NPS) surveys.
- Gathering employee feedback for engagement and HR initiatives.
- Performing market research for product development and competitive analysis.
- Collecting feedback for events, webinars, and workshops.
- Qualifying leads by integrating survey responses with CRM systems.
- Academic and scientific research data collection.
Features
Visibility
- Real-time Reporting: View survey results instantly with various charts and tables as responses come in.
- Custom Reports: Create tailored reports to focus on specific data points and metrics relevant to your analysis.
- Cross-tab Reports: Analyze relationships and correlations between different survey questions and response sets.
- Zoho Analytics Integration: Connect with Zoho Analytics for advanced business intelligence, deeper data exploration, and custom dashboard creation.
Intelligence
- Advanced Survey Logic: Implement skip logic, page logic, and question randomization to create dynamic and personalized survey experiences.
- Automated Follow-ups & Triggers: Configure actions, such as sending emails or updating CRM records, based on survey responses or completion.
- Custom Variables: Personalize surveys and analyze responses using custom data fields to gather specific information about respondents.
- Multilingual Surveys: Translate entire surveys into multiple languages to effectively reach and engage a diverse global audience.
Support
- Email Support: Access direct email support for technical assistance and queries.
- Extensive Online Documentation: Access a comprehensive knowledge base, user guides, and FAQs for self-service support.
- Video Tutorials & Webinars: Utilize a library of video tutorials and recorded webinars for product guidance and best practices.
- Community Forums: Engage with a community of users and experts to share insights and find solutions.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA, OAuth 2.0
- API Available
- Yes
- MCP Server
- No
Infrastructure
- Zoho's proprietary global data centers
AI/ML Stack
- Machine Learning
- LLM (via Zoho Zia ecosystem)
Security & Compliance
Certifications: SOC 1 Type II, SOC 2 Type II, ISO 27001, HIPAA, GDPR
Encryption: AES-256 at rest (for PII), TLS 1.3 in transit (SSL encrypted surveys)
Pricing
- Model
- Tiered subscription (Freemium, Basic, Plus, Pro, Enterprise)
- Starting Price
- Free plan available. Paid plans start from $9/month (Basic, billed monthly) up to $109/month (Enterprise, billed monthly). Annual billing offers discounts.
- Target Customer
- SMB to Enterprise
- Contract Type
- Monthly, Annual (with discounts)
- Free Trial
- Yes, 7 days (for enterprise features) (credit card required)
Ratings & Reviews
G2: 4.4/5
About Zoho
Zoho Corporation is an Indian multinational technology company specializing in the development and provision of cloud-based business software solutions. It offers a comprehensive suite of over 55 integrated applications designed to streamline operations for small to large enterprises, covering areas like CRM, productivity, collaboration, and business management.