Alchemer
Turn answers into outcomes—fast, powerful, and fully in your control.
Executive Summary
Alchemer is a flexible and powerful survey software platform designed for organizations of all sizes to collect, manage, and act on feedback from customers, employees, and other stakeholders. It provides tools to gather meaningful data, offering a balance of advanced features and intuitive design, with powerful analytics and AI-powered reporting to transform raw data into actionable insights. The platform helps businesses understand the 'why' behind their data to drive customer satisfaction, loyalty, and product strategy.
Use Cases
- Customer Feedback Collection and Analysis
- Employee Engagement and Feedback Programs
- Market Research Studies
- Product Strategy and Development with Customer Insights
- Customer Experience Transformation
- Automating Customer Feedback into CRM Systems
Features
Visibility
- Customized Dashboards: Real-time monitoring of key metrics like NPS, CSAT, and feedback volume through configurable dashboards.
- Sentiment Analysis: Automatically identifies and tags sentiment for open-text responses, Message Center interactions, and app reviews.
- Feedback Trends Monitoring: Detect and triage issues faster by monitoring feedback trends in real-time across various channels.
- Custom Reporting: Create tailored reports for both individual responses and aggregated results, presenting data in specific formats for stakeholders.
Intelligence
- AI-powered Analysis: Leverages AI to provide instant clarity and deeper understanding from collected feedback data.
- Workflow Automation: Automates workflows between customer feedback and enterprise systems, triggering actions based on survey insights.
- Real-time Alerts: Sends real-time feedback alerts, survey invitations, and flags negative feedback for immediate response and action.
- Connected Surveys: Enables the connection of multiple surveys within a single workflow for continuous and personalized customer engagement.
Support
- 24/7 Email Support: Provides round-the-clock email support for all customer inquiries.
- Phone Support: Offers phone support during business hours (6 AM - 6 PM MT/CET, Mon-Fri) for customers on annual plans.
- Extensive Documentation & E-learning: Access to comprehensive help documentation, developer resources, and self-paced e-learning courses via Alchemer University.
- Dedicated Customer Success Manager (CSM): Available for enterprise customers to provide tailored guidance and support.
Technical Specifications
- Architecture
- Cloud-native SaaS, leveraging AWS infrastructure for a fault-tolerant, highly available, and scalable application.
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA, OAuth 1.0, Password-based login.
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
AI/ML Stack
- NLP
- Machine Learning
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, GDPR, HIPAA, FERPA
Encryption: AES-256 at rest, TLS (latest patch level) in transit via HTTPS. Project Data Encryption feature provides additional row-level encryption.
Pricing
- Model
- Tiered subscription (per user/month or year) and Custom enterprise
- Starting Price
- Starting at $55/user/month (Collaborator monthly) or $315/user/year (Collaborator annual). Enterprise plans require contacting sales.
- Target Customer
- SMB to Enterprise
- Contract Type
- Monthly or Annual, with discounts for annual billing.
- Free Trial
- Yes, 7 days (credit card required)
Ratings & Reviews
G2: 4.4/5
About Alchemer
Alchemer (formerly SurveyGizmo) provides flexible and easy-to-use feedback collection and customer experience management software for individuals, teams, and enterprises. It offers tools for online surveys, data collection, and enhancing communication throughout the employee lifecycle.