Alchemer Digital
Collect and manage in-the-moment customer feedback across digital touchpoints.
Executive Summary
Alchemer Digital is a comprehensive platform designed to help organizations collect and manage customer feedback across various digital touchpoints. It enables businesses to engage with customers in real-time within SaaS applications, iOS and Android apps, websites, and other digital channels. By capturing in-the-moment feedback, Alchemer Digital allows companies to track customer sentiment over time, identify pain points, and gather insights crucial for enhancing the overall digital customer experience and boosting application performance. The platform provides tools to deploy targeted surveys and feedback mechanisms directly within the user journey, ensuring relevant and timely data collection. It integrates these insights directly into existing analytical systems, empowering teams to make data-driven decisions. With its SDK and API capabilities, Alchemer Digital facilitates seamless integration into an organization's digital ecosystem, supporting efforts to resolve data privacy requirements like GDPR and CCPA while maintaining robust data security.
Use Cases
- Collecting in-app feedback for mobile and web applications
- Tracking customer sentiment and satisfaction across digital journeys
- Identifying friction points to improve digital product performance
- Gathering insights for website and SaaS application optimization
- Ensuring compliance with data privacy regulations like GDPR and CCPA through feedback management
Features
Visibility
- Digital Feedback Dashboard: Visualize key metrics, responses, and conversations from all digital touchpoints.
Intelligence
- Sentiment Tracking: Monitor and analyze customer sentiment trends over time to understand evolving perceptions.
Support
- Customer Support: Access support resources and professional services for implementation and ongoing assistance.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Security & Compliance
Certifications: SOC 2 Type 2, ISO 27001, GDPR
Encryption: Data is encrypted privately for each user on a device and secured in transit using TLS encryption protocols.
Pricing
- Model
- Subscription-based, tiered or custom for enterprise
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
- Free Trial
- Yes
About Alchemer
Alchemer (formerly SurveyGizmo) provides flexible and easy-to-use feedback collection and customer experience management software for individuals, teams, and enterprises. It offers tools for online surveys, data collection, and enhancing communication throughout the employee lifecycle.