Macorva Radiant AI

Radiant AI: The AI Powering Your Decisions

by Macorva · Performance Management

Macorva Radiant AI screenshot

Executive Summary

Radiant AI is the AI engine at the heart of the Macorva experience platform. It processes data from HRIS, feedback and notes, and uses generative AI to create personalized narratives, recommendations and predictive models. In performance management it generates performance reviews, development plans and goals for managers, and users keep control over final outcomes.

Use Cases

  • Generating performance reviews, development plans and goals for employees
  • Turning employee and customer feedback into personalized action plans
  • Giving managers tailored coaching recommendations
  • Tagging feedback and reviews by department and location to reveal patterns
  • Automating workflows across connected business systems

Features

Visibility

  • CX Call Insights: Unlock the hidden value in your customer calls with AI-powered scorecards.
  • AI-Powered Skills Intelligence: Turn your existing chat and voice transcripts into a live picture of every agent's strengths across hundreds of specific skills Read More

Intelligence

  • Deep Contextual Understanding: Radiant AI connects data from feedback, existing applications, and performance notes.
  • Hybrid AI Model Architecture: Our diverse AI framework, including language and time-series models with custom algorithms, delivers precise data analysis.

Support

  • Custom Workflow Automation: Radiant AI extends beyond experience data to the systems that run your business, from ticketing and procurement to clinical and warehouse platforms.
  • Consistent Communication: Radiant AI goes beyond data analysis, continuously learning and adapting to generate consistent documents and text.
  • Comprehensive Coaching Tools: AI-driven insights analyze individual performance data, customer feedback, and engagement trends to provide managers with tailored coaching recommendations that are actionable and specific.

Technical Specifications

Architecture
Cloud SaaS platform integrating generative AI processing with automated sync across HRIS and CRM platforms.
Deployment
SaaS
Authentication
Magic link login (email or SMS)

Infrastructure

  • Heroku

AI/ML Stack

  • Generative AI

Integrations

  • Workday
  • Rippling
  • Salesforce
  • ADP
  • Genesys Cloud
  • Slack
  • Microsoft Teams
  • SAP
  • UKG
  • Paychex
  • Paylocity
  • Gusto
  • Paycom
  • Dayforce

Security & Compliance

Certifications: SOC 2 compliant processes (report on request)

Encryption: 256-bit AES at rest; TLS 1.2 in transit

Pricing

Model
Subscription
Target Customer
Mid-Market,Enterprise

About Macorva

Macorva is a provider of AI-powered employee and customer feedback and experience management solutions for midmarket and enterprise businesses, including performance management tools.

Founded: 2018 · Headquarters: Houston, TX, United States · Employees: 11-50

Verified sources

Each of these facts was checked against the vendor page linked (2026-10-15).

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