WalkMe

WalkMe turns AI potential into AI performance.

by WalkMe · Learning & Development

Executive Summary

WalkMe is a digital adoption platform that sits over an organisation's existing applications. It offers in-app guidance and walkthroughs, Contextual AI Assistance (Pinned, Proactive and On-Demand AI), workflow automation, adoption analytics and learning simulations. HR teams use it for guiding employees through processes such as benefits enrolment and compliance training, while IT uses the analytics to measure software and AI adoption. It has solutions for applications such as SAP, Workday and Salesforce, and is owned by SAP since 2024.

Use Cases

  • Guide employees with in-app walkthroughs
  • Train and onboard in the flow of work
  • Measure software and AI adoption
  • Automate workflows across applications
  • Control software licence costs
  • Document standard operating procedures

Features

Visibility

  • Engagement and friction insights: Analyze engagement with your products and web properties to identify friction and fix issues blocking optimal task completion.
  • AI Insights: Ask a question in plain language and get back a table, answer, or visualization instantly.
  • App usage discovery: Get full visibility into company-wide web app usage and adoption—down to the user level—to identify inefficiencies, control license costs, and improve adoption.

Intelligence

  • Pinned AI: Pinned AI attaches AI directly to a workflow step, so guidance appears exactly where an issue starts.
  • Proactive AI: Proactive AI is surfaced through the Action Bar, reading context across the whole screen to suggest the next best action automatically.
  • Builder Assistant: Optimize and manage WalkMe content with personalized improvement recommendations and real-time resolution of content maintenance issues.

Support

  • Single sign-on: Streamline access to WalkMe products via SSO, enabling users to log in with their existing organizational credentials.
  • Regional data hosting: WalkMe stores your data in the region chosen during account setup.
  • WalkMe API: Integrate WalkMe with third-party applications for enhanced functionality including building extensions, debugging, and data analysis.

Technical Specifications

Deployment
SaaS
API Available
Yes

AI/ML Stack

  • Retrieval-Augmented Generation (RAG)

Security & Compliance

Certifications: SOC 2 Type II, ISO 27001, ISO 27701

Pricing

Starting Price
Contact sales

About WalkMe

WalkMe sells a digital adoption platform that overlays business applications to give employees in-app guidance, AI assistance and training, and gives IT adoption analytics. Founded in 2011, it was acquired by SAP in 2024.

Founded: 2011 · Employees: 900+ · Subsidiary

Verified sources

Each of these facts was checked against the vendor page linked (2026-11-05).

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