HR Acuity
AI-Powered HR Case Management and Employee Relations for a Trusted Workplace.
Executive Summary
HR Acuity is the leading SaaS platform for employee relations and investigations management, trusted by hundreds of top organizations. It empowers HR and ER professionals to consistently document, investigate, and track workplace issues from intake through aftercare. Leveraging AI and advanced analytics, the platform helps uncover trends, mitigate risk, ensure compliance, and foster a transparent, employee-first culture.
Use Cases
- Managing and documenting all types of employee relations issues, from attendance to performance concerns.
- Conducting comprehensive and defensible investigations for high-risk issues like harassment, discrimination, and retaliation.
- Providing a secure and anonymous speak-up channel for employees to report concerns, fostering trust and transparency.
- Uncovering trends and patterns in employee behavior and workplace issues to proactively mitigate organizational risk.
- Ensuring consistent and compliant handling of workplace complaints across the organization.
- Empowering people managers with the tools and guidance needed to confidently handle employee issues and document them appropriately.
Features
Visibility
- Customizable Dashboards: Intuitive drag-and-drop dashboards allow users to generate tailored reports and visualize trends, risks, and blind spots.
- Industry Benchmarks: Exclusive access to compare an organization's case metrics against industry peers and similarly situated organizations.
- Real-time Trend & Pattern Analysis: Uncover emerging trends, biases, and patterns across the entire business to detect and prevent problems before they escalate.
- Comprehensive Reporting: Access to over 50 standard reports and the ability to create custom reports, exportable in multiple formats for detailed analysis.
Intelligence
- AI-Powered Case Summaries: Oliver, the AI companion, automatically summarizes cases, streamlining analysis and providing quick overviews.
- Proactive Risk Flagging: AI capabilities flag potential risks within cases, enabling HR teams to proactively address issues and mitigate organizational exposure.
- Automated Investigation Support: Oliver assists with generating interview questions and timelines, introducing a new level of efficiency to investigations.
- Predictive Analytics for ER: Leverage data to predict case volumes and identify areas for proactive intervention, moving from reactive to preventive employee relations.
Support
- New User Adoption Program: A structured program incorporating change management principles to ensure successful and compliant usage of the platform.
- Client Engagement Team: Dedicated team available via phone and email to answer inquiries and provide ongoing support for platform usage.
- 24/7 Self-Service Knowledge Center: An extensive online resource providing training videos, articles, and screenshots for continuous learning and troubleshooting.
- Advisory Services: Offers expert training, investigation services, and consultation on organizational structure to enhance ER capabilities.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA
- API Available
- Yes
- MCP Server
- No
Infrastructure
- Azure
AI/ML Stack
- Machine Learning
- NLP
Integrations
- ServiceNow
- Workday
- SAP SuccessFactors
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001
Encryption: AES-256 at rest (Transparent Data Encryption/AD), TLS 1.2 in transit (HTTPS)
Pricing
- Model
- Custom enterprise
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual, Multi-year discounts available
- Free Trial
- Yes, Custom demo (credit card required)
About HR Acuity
HR Acuity is the leader in employee relations and investigations software, helping HR teams manage workplace issues consistently and compliantly.