Amber by inFeedo AI

AI-powered chief listening officer for proactive employee engagement and attrition prediction.

by inFeedo AI · Employee Engagement & Culture

Executive Summary

Amber by inFeedo is an AI-powered employee experience platform designed to act as an automated 'Chief Listening Officer.' Using conversational AI across channels like email, Slack, Microsoft Teams, and WhatsApp, Amber conducts contextual check-ins with employees throughout their lifecycle—from onboarding through exit. By continuously gathering qualitative and quantitative sentiment data, Amber identifies disengaged or at-risk employees before they leave. The platform processes employee responses with natural language processing and predictive analytics, generating actionable insights and personalized coaching suggestions for HR leaders and people managers. With features like automated follow-ups, sentiment trend tracking, and benchmark comparisons, Amber helps organizations build a human-centric culture, reduce unwanted attrition, and improve manager effectiveness at scale.

Use Cases

  • Predicting employee attrition and proactively identifying disengaged talent before resignation
  • Monitoring onboarding sentiment and milestone check-ins across global and remote teams
  • Providing people managers with AI-driven action plans to resolve team engagement concerns
  • Measuring eNPS and organizational sentiment in real-time across multiple communication channels

Features

Visibility

  • Lifecycle Sentiment Tracking: Monitor employee mood across onboarding, 30-60-90 day milestones, and regular tenures
  • Manager Action Center: Centralized hub for people managers to review feedback and mark resolution steps

Intelligence

  • Predictive Retention Analytics: AI algorithm predicting resignation likelihood based on language and pulse trends
  • Theme & Topic Clustering: Automated categorization of open-ended employee comments into key cultural themes

Support

  • Dedicated Customer Success: Assigned HR tech experts to help configure surveys and drive manager adoption
  • Multilingual Assistant: Native voice and text feedback collection in 30+ languages

Technical Specifications

Architecture
Cloud-native microservices architecture with real-time NLP and multi-tenant SaaS delivery
Deployment
SaaS
Authentication
SSO/SAML, OAuth 2.0
API Available
Yes
MCP Server
No

Infrastructure

  • AWS

AI/ML Stack

  • Conversational NLP
  • Transformer-based Sentiment Analysis
  • LLM Fine-tuning

Integrations

  • Workday
  • SAP SuccessFactors
  • BambooHR
  • Darwinbox
  • Slack
  • Microsoft Teams
  • WhatsApp

Security & Compliance

Certifications: SOC 2 Type II, ISO 27001, GDPR

Encryption: AES-256 encryption at rest and TLS 1.3 encryption in transit

Pricing

Model
Subscription
Starting Price
Contact sales
Target Customer
Mid-Market,Enterprise
Contract Type
Annual
Free Trial
No

Ratings & Reviews

G2: 4.6/5/5 · Capterra: 4.6/5/5