Rovo
AI-powered knowledge discovery, search, and chat for enhanced team collaboration and support.
Executive Summary
Rovo is an AI-powered knowledge discovery tool designed to help teams find and utilize information across their organization. Integrated deeply within the Atlassian ecosystem, including Jira, Confluence, and Jira Service Management, Rovo leverages artificial intelligence to provide intelligent search, chat, and agent capabilities. It aims to streamline information retrieval, reduce the time employees spend searching for answers, and improve overall team efficiency by making organizational knowledge more accessible and actionable. Rovo supports various functions, from enhancing employee support and optimizing operations to improving customer service through automated responses and self-service options. Available to customers with Standard, Premium, or Enterprise Cloud plans of key Atlassian products, Rovo is positioned as a critical tool for mid-market to enterprise organizations looking to centralize and activate their collective intelligence.
Use Cases
- AI-powered employee support and self-service
- Enhanced operations assistance and automation
- Improved customer service and agent efficiency
- Cross-organizational knowledge discovery and utilization
- Automating information retrieval and answering common questions
Features
Visibility
- Custom-branded help center: Provide a custom-branded help center for users to access Rovo's knowledge and support features.
- Integrated AI-powered work features: Access Rovo's AI capabilities directly within Jira, Confluence, and Jira Service Management workflows.
Intelligence
- AI-powered Search: Intelligent search capabilities to quickly find relevant information across the organization's knowledge base.
- AI Chat & Agents: Deploy AI agents for automated employee support, operations, and customer service interactions.
- Knowledge Discovery: Proactively discover and utilize information across disparate data sources within the organization.
Support
- Unlimited email notifications: Receive unlimited email notifications for relevant updates and interactions.
Technical Specifications
- Architecture
- Cloud-native, microservices-based architecture leveraging Atlassian's cloud infrastructure for scalability and integration.
- Deployment
- SaaS
- Authentication
- SSO/SAML, OAuth/OIDC, MFA
- API Available
- Yes
Infrastructure
- AWS
- GCP
AI/ML Stack
- Generative AI
- Machine Learning
- Natural Language Processing
Integrations
- Jira
- Confluence
- Jira Service Management
- Third-party applications via API
Security & Compliance
Certifications: SOC 2, GDPR, ISO 27001
Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256).
Pricing
- Model
- Subscription-based, included with Atlassian Cloud plans (Jira, Confluence, JSM) or per developer for Rovo Dev.
- Starting Price
- Included with Atlassian Cloud Standard, Premium, or Enterprise plans; Rovo Dev starts at $20/developer/month.
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Monthly, Annual
- Free Trial
- Yes
About Jira Service Management
Atlassian Corporation Plc is an Australian-American proprietary software company specializing in collaboration tools for software development, project management, and IT service management. Founded in 2002, Atlassian provides innovative enterprise products to help teams organize, discuss, and complete their work efficiently.