Acuity Scheduling
Streamline scheduling, automate reminders, and manage clients with ease.
Executive Summary
Acuity Scheduling is a comprehensive online appointment scheduling platform designed for businesses of all sizes. It enables clients to self-schedule appointments, classes, and workshops, while automating reminders, payments, and client management tasks. The platform helps businesses reduce no-shows, save administrative time, and provide a seamless booking experience for their clients, integrating with various tools to enhance operational efficiency.
Use Cases
- Clients booking individual appointments for services like coaching, consulting, or therapy.
- Scheduling group classes, workshops, or events with attendee limits and registration forms.
- Healthcare providers managing patient appointments and collecting intake forms in a HIPAA-compliant manner.
- Salons and spas allowing clients to book services and pay upfront.
- Fitness studios managing class schedules and member bookings.
- Educational institutions scheduling tutoring sessions or student consultations.
Features
Visibility
- Advanced Reporting: Gain insights into appointment trends, no-show rates, and overall business performance with detailed reports.
- Holistic Client Profiles: Maintain organized client information, appointment history, and notes to provide personalized service.
- Calendar Syncing: Synchronize with external calendars like Google Calendar, iCloud, Outlook, Exchange, and Office 365 to manage availability.
Intelligence
- Automated Reminders & Notifications: Send automated confirmation, reminder, and follow-up emails and text messages to reduce no-shows.
- Custom Intake Forms: Collect specific client information before appointments to ensure preparedness and gather necessary details.
- Payment Processing Integration: Accept payments, deposits, and tips at the time of booking through integrations with Stripe, Square, or PayPal.
Support
- 24/7 Customer Support: Access round-the-clock support from a global team to assist with any platform-related queries.
- Help Center & Webinars: Utilize an extensive online help center, guides, and live or on-demand webinars for self-service learning and setup assistance.
Technical Specifications
- Architecture
- Cloud-native SaaS, Multi-tenant cloud
- Deployment
- Cloud/SaaS
- Authentication
- OAuth 2.0, API Key
- API Available
- Yes
- MCP Server
- No
Security & Compliance
Certifications: HIPAA
Encryption: AES-256 at rest, TLS 1.3 in transit (implied by robust encryption and SSL)
Pricing
- Model
- Tiered subscription (per month, billed annually or monthly)
- Starting Price
- Starting at $16/month (billed annually) or $20/month (billed monthly) for the Emerging plan, up to custom pricing for Enterprise.
- Target Customer
- SMB to Mid-Market, Solopreneurs, Service-based businesses
- Contract Type
- Annual, Monthly available
- Free Trial
- Yes, 7 days or 14 days (credit card required)
Ratings & Reviews
G2: 4.7/5
About Squarespace
Squarespace is a design-driven platform founded in 2003, empowering millions of entrepreneurs and creators worldwide to build and manage their brands and businesses online. It provides tools and templates for creating websites, e-commerce stores, and managing an online presence.