AI Workflow Automation
AI-powered automation for personalized, seamless business processes.
Executive Summary
Aisera's AI Workflow Automation transforms business processes by delivering highly personalized and seamless experiences from beginning to end. It leverages AI to automate repetitive tasks, troubleshoot common issues, and answer frequently asked questions, significantly boosting efficiency and reducing error rates. This frees up valuable time for critical tasks, enhancing both customer and employee experiences. The platform integrates AI workflow automation into a SaaS cloud offering for IT Service Desk and Customer Services, enabling organizations to automate requests, reduce wait times, and increase case deflections. It also supports employee experience solutions by automating complex requests and tailoring responses to user needs, all while adhering to robust security and compliance standards.
Use Cases
- Automating customer service requests and troubleshooting common issues to reduce wait times and increase case deflection.
- Streamlining IT Service Desk operations by automating ticket resolution and handling repetitive tasks.
- Enhancing employee experience by automating HR and internal support requests, providing tailored responses.
- Orchestrating complex business processes across various enterprise systems using AI-powered workflows.
- Implementing Agentic AI compliance frameworks to ensure autonomous AI systems operate within legal and ethical guidelines.
Features
Intelligence
- AI Workflow Automation: Automates repetitive tasks, troubleshoots common issues, and answers FAQs efficiently across business processes.
- Conversational AI: Enables natural language interaction for user requests, providing tailored responses and automating complex requests.
- AI Copilot: Assists users by tailoring responses to their needs and automating complex requests through AI Workflow Automation.
Technical Specifications
- Architecture
- Open API Architecture
- Deployment
- SaaS, On-Premise, Hybrid
- API Available
- Yes
Security & Compliance
Certifications: SOC 2 Type II, ISO/IEC 27001, CSA Star Level 1
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
- Free Trial
- No
About Aisera
Aisera provides an AI agent platform for enterprise automation, specializing in generative AI and automation solutions to improve enterprise service delivery and support. Its platform, including the AI Service Experience (AISX), automates IT, HR, and customer service processes, leveraging large language models for conversational AI, ticket automation, and self-service experiences. Aisera was acquired by Automation Anywhere in February 2024.