Capacity Sites
Self-service support publishing platform with knowledge base and Web Concierge for customer content.
Executive Summary
Capacity Sites is a self-service support publishing platform designed to host customer-facing content. It functions as a comprehensive knowledge base, allowing organizations to publish articles and information efficiently. The platform is integrated within the Capacity Console and includes features like Web Concierge to enhance customer interaction and content delivery. It streamlines the process of creating, managing, and distributing support content, ensuring customers have easy access to the information they need. This helps reduce support queries and improve overall customer satisfaction by providing a robust and accessible self-help resource.
Use Cases
- Publishing customer-facing knowledge base articles
- Providing self-service support for product information
- Automating answers about API or technical features
- Managing article approvals and content workflows
- Enhancing customer experience with a Web Concierge
Features
Visibility
- Knowledge Base Publishing: Publish and manage customer-facing articles, FAQs, and guides within a structured knowledge base.
- Web Concierge Integration: Integrate the knowledge base with Web Concierge for intelligent content delivery and self-service support on customer-facing platforms.
- Content Management Console: Centralized interface within the Capacity Console for authoring, editing, and organizing support content.
Intelligence
- AI-Powered Content Search: Utilize AI to provide accurate and relevant search results for customer queries within the knowledge base.
- Intelligent Content Routing: Automatically route customer inquiries to the most appropriate articles or support resources via the Web Concierge.
Support
- Self-Service Knowledge Base: Empower customers to find answers independently through a comprehensive and easily searchable knowledge base.
- Article Versioning: Maintain a history of content changes and revert to previous versions as needed for compliance and accuracy.
- Feedback Collection: Allow users to provide feedback on articles to continuously improve content quality and relevance.
Technical Specifications
- Architecture
- Cloud-native, AI-powered platform with a low-code development environment and extensive API capabilities for integration and automation.
- Deployment
- SaaS
- Authentication
- SSO, OAuth
- API Available
- Yes
AI/ML Stack
- LLM
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA, FERPA
Encryption: Data protection includes encryption for data at rest and in transit.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Capacity
Capacity is an AI-powered support automation platform that connects an organization's entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. It uses practical and generative AI to deflect tickets, emails, and phone calls, enhancing operational efficiency and customer satisfaction. More than 20,000 companies across various industries utilize Capacity for both external customer support and internal employee enablement.