Capacity
About Capacity
Capacity is an AI-powered support automation platform that connects an organization's entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. It uses practical and generative AI to deflect tickets, emails, and phone calls, enhancing operational efficiency and customer satisfaction. More than 20,000 companies across various industries utilize Capacity for both external customer support and internal employee enablement.
Company Details
- Website
- https://capacity.com
- Funding
- Series D + Debt
- Total Raised
- $155M
- https://www.linkedin.com/company/capacity-ai/
Specializations
- AI/ML
- Customer Support
- Automation
- Knowledge Management
- SaaS
Certifications
- SOC 2 Type II
- GDPR Compliant
- ISO 27001
- HIPAA
- CCPA
- FERPA
Products & Solutions (3)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Capacity | customer-support | Chatbots & Virtual Agents | AI-powered support automation platform for customer and employee experience. |
| Capacity Helpdesk | customer-support | Help Desk & Ticketing | AI-powered helpdesk for filtering, organizing, and automating support inquiries. |
| Capacity Sites | collaboration | Communication | Self-service support publishing platform with knowledge base and Web Concierge for customer content. |
Notable Customers
- Newell Brands
- USA Mortgage
- West Community Credit Union
- Total Access Urgent Care
- Maryville University
- Framecad
- EXL