Chat SDKs
Integrate Crisp chat into your native Android, iOS, and React Native mobile apps.
Executive Summary
Crisp Chat SDKs provide developers with the tools to embed Crisp's comprehensive customer support chat functionality directly into their native Android, iOS, and React Native mobile applications. These SDKs enable businesses to offer in-app messaging, allowing users to communicate with support agents or AI chatbots without leaving the application. The SDKs are designed for easy integration, offering features to fine-tune the chatbox's behavior and style to match the application's branding and user experience. By leveraging Crisp's backend, these SDKs centralize conversations within the Crisp Inbox, providing a unified view for support teams and enabling seamless customer interactions across mobile platforms.
Use Cases
- Embed customer support chat directly into mobile applications.
- Provide in-app messaging for users to contact support agents.
- Integrate AI chatbots for automated customer service within mobile apps.
- Centralize mobile app conversations with other support channels in Crisp Inbox.
Features
Visibility
- Customizable In-App Chatbox: Developers can fine-tune the appearance and behavior of the chatbox to seamlessly integrate with the mobile application's UI/UX.
- Unified Conversation View: All chat interactions from mobile applications are consolidated into the Crisp Inbox, offering agents a complete view of customer history.
Intelligence
- AI Chatbot Integration: Embed Crisp's AI Agent directly into mobile apps to automate responses, handle common queries, and improve first-response times.
- Smart Conversation Routing: Leverage AI to automatically route customer inquiries to the most suitable human agent or department based on conversation content and intent.
Support
- Real-time In-App Messaging: Enable instant, live chat communication between mobile app users and support agents for immediate assistance.
- Contact Form Fallback: Provide customizable contact forms within the app as an alternative for users to submit detailed inquiries.
Technical Specifications
- Architecture
- Client-side SDKs (Android, iOS, React Native) connect to Crisp's cloud-based backend, utilizing REST API for data management and RTM API for real-time messaging.
- Deployment
- SaaS
- API Available
- Yes
Integrations
- Zapier
- WhatsApp Business
- CRM (via API)
Security & Compliance
Certifications: SOC 2
Encryption: Data in transit is secured using HTTPS for all API communications. Data at rest encryption is part of Crisp's SOC 2 compliant security measures.
Pricing
- Model
- Subscription-based with a free tier
- Starting Price
- Free (with paid tiers starting from $25/month for advanced features)
- Target Customer
- SMB,Mid-Market,Enterprise
- Contract Type
- Monthly, Annual
- Free Trial
- Yes, 14 days (no credit card required)
About Crisp
Crisp is an all-in-one AI-powered multichannel messaging platform designed for customer support and engagement. It offers live chat, chatbots, a shared inbox, CRM, and a knowledge base to streamline customer communication. The platform is used by over 300,000 businesses worldwide.