Claap
AI-powered video workspace for sales, automating meetings, insights, and CRM updates.
Executive Summary
Claap is an AI-driven conversation intelligence platform that automates the recording, transcription, and summarization of sales meetings and other business conversations. It's designed for sales, customer success, and product teams to streamline post-meeting tasks, enrich CRM data, and provide actionable insights into deal progression and team performance. Its differentiation lies in its comprehensive AI capabilities for analysis, coaching, and seamless integration with existing CRM and communication tools, transforming conversations into structured, actionable data.
Use Cases
- Automate post-meeting administrative tasks like note-taking, CRM updates, and follow-up email generation.
- Accelerate sales coaching and training through AI-powered feedback, call scoring, and creation of training modules from best practices.
- Gain revenue intelligence by analyzing conversation data to understand win/loss patterns, pipeline health, and deal progression.
- Enrich and synchronize CRM data automatically with insights and details captured during customer interactions.
- Enhance cross-functional collaboration and knowledge sharing by centralizing meeting insights and making them easily accessible.
- Streamline product demos, design reviews, and user research by capturing, analyzing, and sharing video feedback.
Features
Visibility
- Multilingual Transcription: Automatically transcribes meetings in over 99 languages, making conversations searchable and accessible.
- AI-Generated Summaries: Provides concise, AI-powered summaries of meetings using customizable templates, allowing quick catch-ups.
- Magic Clips & Highlights: Automatically extracts and curates key moments and highlights from calls into shareable video clips.
- Analytics & Reporting: Offers detailed analytics reports on meeting statistics, coaching insights, and pipeline visibility.
- Workspace Views & Smart Columns: Allows users to organize and query conversation data using flexible workspace views and smart columns.
Intelligence
- AI-Powered Sales Coaching: Provides AI-assisted feedback, scoring, and training modules based on call analysis to accelerate onboarding and improve rep performance.
- Automated CRM Enrichment: Automatically updates and enriches CRM systems (e.g., Salesforce, HubSpot) with meeting notes, insights, and contact/deal information in real-time.
- AI-Generated Follow-up Emails: Drafts personalized follow-up emails that mirror the user's communication style with a single click.
- Deal Insights & Win/Loss Analysis: Analyzes conversations to provide deep insights into why deals are won or lost, detect buying signals, and improve pipeline management.
- Objection & Competitor Playbooks: Identifies and reports on common objections and competitor mentions, helping build AI-powered playbooks for effective responses.
Support
- Help Center & Knowledge Base: Comprehensive online resources, guides, and FAQs to assist users.
- In-App Chat & Email Support: Provides direct support through chat (e.g., Intercom) and email channels.
- Dedicated Customer Success Manager: Available for Enterprise-tier customers for personalized support and guidance.
Technical Specifications
- Architecture
- Cloud-native SaaS, Open and flexible data platform
- Deployment
- Cloud/SaaS
- Authentication
- SSO capabilities, granular permission settings
- API Available
- Yes
- MCP Server
- Yes
AI/ML Stack
- NLP
- Machine Learning
- LLM
- Computer Vision
Security & Compliance
Certifications: SOC 2 Type II (in process), ISO 27001 (in process), GDPR
Encryption: AES-256 at rest, TLS 1.3 in transit (implied by 'end-to-end encryption for all data, data encrypted both in transit and at rest')
Pricing
- Model
- Per user/month, Tiered subscription
- Starting Price
- Basic: €0/license/month, Pro: €40/license/month, Business: €75/license/month, Enterprise: Contact sales
- Target Customer
- SMB, Mid-market, Enterprise
- Contract Type
- Monthly available, Annual (implied by monthly pricing)
- Free Trial
- Yes, Free plan with limits (e.g., 10 videos, 300 mins recording) (credit card required)
Ratings & Reviews
G2: 4.8/5
About Claap
Claap is an AI-powered sales assistant and conversation intelligence platform. It helps revenue teams automate post-sales meeting tasks, such as generating meeting notes, follow-up emails, and CRM enrichment, by recording and analyzing sales conversations. The platform also serves as a collaborative video workspace to centralize knowledge and improve sales coaching.