Grain
The AI Notetaker Built for Growing Teams.
Executive Summary
Grain is an AI notetaker and conversation intelligence platform that records video calls, Slack huddles, and in-person meetings to provide accurate summaries, insights, and coaching feedback. It is designed for customer-facing teams in sales, customer success, and product, helping them capture key moments, automate note-taking, and integrate insights directly into their CRM. Grain's key value lies in transforming raw meeting data into actionable intelligence, improving team productivity, and enhancing customer understanding.
Use Cases
- Sales Coaching and Performance Improvement
- Deal Pipeline Management and Forecasting
- Customer Onboarding and Support Call Review
- Product Feedback and Feature Prioritization
- Design Reviews and Alignment
- Market Research and User Interview Analysis
Features
Visibility
- Deal Status Dashboard: Visualize and track the progression of deals through various stages, integrated with CRM data.
- Team Performance Insights: Monitor and analyze individual and team performance metrics based on conversation data and coaching scorecards.
- Conversation Trackers: Automatically extract and organize mentions of specific keywords, topics, or sentiments across all meetings.
- Speaker & Screen Share Timeline: Visually navigate recordings by seeing who spoke when and when screens were shared, improving review efficiency.
- Call Analytics: Analyze key insights from conversations, including talk time and sentiment, useful for sales and performance reviews.
Intelligence
- AI Meeting Notes & Summaries: Automatically generate accurate, AI-powered notes, key points, and concise summaries from meetings.
- Action Item Extraction & Follow-ups: AI identifies and extracts action items with assignees and drafts concise, cohesive follow-up emails.
- AI Coaching & Suggestions: Provides coaching feedback, identifies winning patterns, and offers improvement suggestions for sales demos and customer interactions.
- Custom AI Prompts: Tailor AI note generation and analysis with custom prompts for specific meeting types or insights.
- Automatic CRM Updates: Automatically sync meeting summaries, SPICED analysis, and action items to HubSpot and Salesforce, reducing manual data entry.
Support
- Help Center & Documentation: Comprehensive online resources, guides, and documentation for features and usage.
- Email Support: Direct support available via email for product questions, problems, and feedback.
- In-App Chat Support: Live chat support available within the application during business hours.
- Dedicated Customer Success Manager: Enterprise plans include a dedicated CSM for advanced support and onboarding.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, Google, Microsoft, SAML 2.0 (for Enterprise)
- API Available
- Yes
- MCP Server
- Yes
Infrastructure
- AWS
AI/ML Stack
- NLP
- Machine Learning
- Computer Vision
- LLM
Integrations
- HubSpot
- Salesforce
- Slack
- Zapier
Security & Compliance
Certifications: SOC 2 Type II, GDPR, HIPAA (where applicable)
Encryption: Data encrypted at rest (AWS S3, EBS) and in transit (SSL/HTTPS) using industry-standard protocols.
Pricing
- Model
- Per seat/month, Tiered subscription
- Starting Price
- Free plan available; Starter at $15/seat/month (billed annually); Business at $29/seat/month (billed annually); Enterprise: Contact sales.
- Target Customer
- SMB to Enterprise, particularly sales, customer success, and product teams.
- Contract Type
- Annual, Monthly available
- Free Trial
- Yes, 14 days (for Business plan features), Free plan available indefinitely. (credit card required)
About Grain
Grain builds a meeting intelligence platform that records, transcribes, and extracts highlight clips from video meetings to help teams capture and share important moments. Their product integrates with video conferencing tools to create searchable meeting summaries and short video snippets for collaboration and knowledge sharing.