UKG Pro
People-first AI insights across HR, payroll, talent, and time for measurable impact.
Executive Summary
UKG Pro is a comprehensive, cloud-based human capital management (HCM) platform designed for mid-sized to large organizations. It unifies HR, payroll, talent, and workforce management solutions, leveraging people-first AI to streamline processes, enhance employee experiences, and provide data-driven insights. The platform helps businesses manage the entire employee lifecycle, from recruiting and onboarding to performance reviews and offboarding, enabling strategic decision-making and fostering a great place to work.
Use Cases
- Streamlining global payroll processing and ensuring compliance across multiple countries.
- Optimizing workforce scheduling and time & attendance for complex workforces, including mobile and contract teams.
- Improving talent acquisition, onboarding, and retention through integrated talent management tools.
- Providing employees with self-service capabilities to manage their HR tasks, reducing administrative burden.
- Leveraging AI-driven analytics to gain insights into workforce trends and make strategic HR decisions.
- Ensuring regulatory compliance for HR, payroll, and employment laws.
Features
Visibility
- Customizable Dashboards: Personalized dashboards provide a quick overview of key HR, payroll, and workforce metrics, allowing users to track performance and identify trends.
- Real-time Analytics: Access to real-time data and analytics across the entire employee lifecycle enables immediate insights into workforce operations and performance.
- Advanced Reporting Tools: Generate comprehensive pre-built and custom reports on various HR, payroll, and talent management aspects, supporting data-driven decision-making.
- Global Workforce View: Manage global payroll across 160+ countries with easy-to-use dashboards in UKG One View™, providing visibility in multiple currencies and languages.
Intelligence
- People-First AI Insights: AI-driven tools provide actionable insights across HR, payroll, talent, and time to help organizations make smarter decisions and drive measurable impact.
- AI-Powered Scheduling: Intelligent scheduling uses machine learning to forecast labor demand, balance shifts with demand, prevent burnout, and ensure compliance in real time.
- Predictive Analytics for Turnover Risk: The platform can surface insights to predict issues like turnover risks before they happen, allowing for proactive HR interventions.
- Automated Workflow Management: Enhances workflow management through automation, reducing manual tasks and improving operational efficiency across HR processes.
Support
- Customer Success Portal: Provides resources, training, and community forums for users to get support, collaborate, and learn more about their UKG solution.
- Managed Services: Offers expert-managed services for payroll, benefits, and workforce management to enhance HCM and WFM strategies and optimize business systems.
- Dedicated Customer Support: UKG emphasizes a customer-centric approach with dedicated contacts to handle issues and provide ongoing support.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA, OAuth 2.0
- API Available
- Yes
- MCP Server
- No
Infrastructure
- Azure
- UKG Private Cloud
AI/ML Stack
- Machine Learning
- NLP
Integrations
- Microsoft 365
- Salesforce
- ADP
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, GDPR
Encryption: AES-256 at rest (industry standard), TLS 1.2+ in transit, SFTP in transit
Pricing
- Model
- Per employee per month (PEPM), subscription-based
- Starting Price
- Contact sales (estimated $27-$37 PEPM, plus implementation fees).
- Target Customer
- Mid-market to Enterprise (350-10,000+ employees).
- Contract Type
- Quarterly or annual subscription, with one-time implementation fees.
- Free Trial
- No (credit card required)
About UKG Pro
UKG (Ultimate Kronos Group) is a global provider of human capital management (HCM), payroll, and workforce management solutions, delivering cloud-based software and services for enterprises. UKG Pro is its flagship HCM product aimed at automating HR, payroll, talent, and workforce processes for large organizations.