Webex AI

Elevate collaboration and customer experience with intelligent, real-time AI.

by Cisco · Communication

Executive Summary

Webex AI is an advanced generative AI-powered platform designed to transform both employee and customer experiences through intelligent, real-time communication. It empowers knowledge workers, customer service agents, and IT administrators by boosting productivity with features like meeting summaries, translations, and automated action items. The platform's key business value lies in optimizing collaboration, reimagining workspaces, and maximizing customer satisfaction, all while upholding strong security and privacy principles.

Use Cases

  • Automated Meeting Summaries and Action Item Generation for increased productivity.
  • Real-time Language Translation for seamless global collaboration.
  • Enhanced Customer Service with AI Agents and Assistants for faster issue resolution and personalized interactions.
  • Improved Hybrid Meeting Experiences through intelligent audio and video features.
  • Proactive Customer Self-Service and Automated Intent Fulfillment.
  • AI-powered IT Management and Troubleshooting for devices and services.

Features

Visibility

  • AI-Generated Meeting Summaries: Automatically generates concise summaries of meetings, including key discussion points, decisions, and action items, even if you join late or step away.
  • Real-time Transcription and Closed Captioning: Provides live transcription and closed captions during meetings and calls, enhancing accessibility and ensuring all participants can follow the conversation.
  • Topic Analytics: Identifies and analyzes key topics and common drivers in customer interactions, providing supervisors with insights into contact center performance.
  • Control Hub Reporting: Offers advanced reporting and analytics within Control Hub to track AI feature adoption and overall collaboration metrics.

Intelligence

  • Webex AI Assistant: A generative AI-powered assistant that can translate, summarize, rewrite messages, capture action items, and answer questions instantly across meetings and messaging.
  • Webex AI Agent: Delivers human-like, conversational intelligence for proactive self-service and automated task fulfillment, especially in contact center environments.
  • Audio Intelligence: Enhances audio quality with noise removal, voice optimization, and real-time speech restoration for crystal-clear communication in any environment.
  • Video Intelligence: Includes features like people detection, automatic camera switching, immersive share, smart lighting, and smart backgrounds to optimize the visual meeting experience.
  • Custom Dictionary for AI Assistant: Allows organizations to train the AI Assistant with specific industry terms, acronyms, and company-specific language for improved accuracy and relevance.

Support

  • AI-Powered Agent Wellness: Tools and insights to help improve agent satisfaction and reduce burnout in contact centers through real-time coaching and support.
  • Comprehensive Help Center and Developer Portal: Access to extensive documentation, guides, and a developer portal with an AI Assistant for code generation and resource linking.
  • Priority and Dedicated Technical Support: Offers priority technical support for Business plans and dedicated support for Enterprise customers.

Technical Specifications

Architecture
Cloud-native SaaS with an extensible platform and LLM proxy for Gen-AI integration.
Deployment
Cloud/SaaS
Authentication
JWT (for specific integrations like BYoVA), common framework for identity, authentication, and authorization across the Webex ecosystem.
API Available
Yes
MCP Server
No

Infrastructure

  • AWS

AI/ML Stack

  • NLP
  • Machine Learning
  • Computer Vision
  • LLM
  • Generative AI

Security & Compliance

Certifications: GDPR, FedRAMP-authorized (Enterprise Plan)

Encryption: Webex upholds the strongest security, trust, and privacy principles, implying robust encryption for data protection.

Pricing

Model
Per user/month (host license), Tiered subscription
Starting Price
Free Plan: $0; Starter Plan: ~$13.50/host/month (billed annually); Business Plan: ~$26.95/host/month (billed annually); Enterprise Plan: Contact sales.
Target Customer
SMB to Enterprise
Contract Type
Annual (billed annually), Monthly available, Multi-year discounts (implied for Enterprise)
Free Trial
Yes, Free plan available (e.g., 50 mins/session limit). Free trial for Extended Security Pack. (credit card required)

Ratings & Reviews

G2: 4.4/5

About Cisco

Cisco Systems is a worldwide technology leader founded in 1984, specializing in networking hardware, software, and cybersecurity solutions. The company is revolutionizing how organizations connect and protect in the AI era, aiming to power an inclusive future for all through secure data and infrastructure.

Founded: 1984 · Headquarters: San Jose, USA · Employees: 1000+ · Public