UseResponse
About UseResponse
UseResponse offers a comprehensive customer service software solution that unifies customer support, feedback, and knowledge management. It provides tools such as help desk, live chat, knowledge base, and community forums, available as both cloud-based (SaaS) and on-premise deployment options. The platform aims to enhance customer experience by streamlining support operations and facilitating data-driven product development decisions.
Company Details
- Website
- https://www.useresponse.com
- Funding
- Bootstrapped
- https://www.linkedin.com/company/useresponse
Specializations
- Customer Support
- Feedback Management
- Help Desk
- Knowledge Base
- SaaS
Certifications
- SOC 2 Type II
- ISO 27001
Products & Solutions (4)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Feedback Software | customer-support | Customer Feedback & Surveys | Collect, organize, and act on customer feedback, ideas, and bug reports to drive product improvement. |
| Help Desk Software | customer-support | Help Desk & Ticketing | Streamline customer support with an omnichannel help desk ticketing system. |
| Knowledge Base Software | collaboration | Document Collaboration | Create and organize articles and FAQs for a self-service help center to reduce support inquiries. |
| UseResponse | customer-support | Help Desk & Ticketing | Unify customer support, feedback, and knowledge management for exceptional service. |
Notable Customers
- Deutsche Bahn
- cPanel
- Yellowfin
- Cisco
- HH.ru